Seller Success Specialist, Gametime

• The ideal candidate will demonstrate strong problem-solving abilities, adaptability, and product expertise to build loyalty and drive success in this role
• Technical Skills:
• Proficiency with internet tools and the ability to multitask across multiple sites and systems quickly
• Familiarity with iOS and Android products, platforms, and devices
• Interpersonal Skills:
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the capability to make quick decisions under pressure
• Attentiveness and a customer-first mindset
• Behavioral Competencies:
• Adaptability: Flexible to work weekends, holidays, and variable shifts (6:00 AM to 9:00 PM PST)
• Persistence: Willingness to try new strategies and adapt as needed
• Team Player: Ability to collaborate effectively while maintaining independence in execution
• Minimum Qualifications:
• High school diploma or equivalent
• Confident communication skills (written and verbal)
• Experience with ticketing as a customer (sports, concerts, etc.)
• Knowledge of the sports industry, including leagues such as NBA, MLB, NFL, NHL, MLS, NCAA

Desirable

• The Seller Success Specialist is responsible for efficiently and proactively supporting sellers while maintaining excellent communication via phone and email
• This role plays a crucial part in ensuring a seamless experience for sellers and contributes directly to Gametime’s mission to provide an above-and-beyond customer experience
• Efficiently and proactively communicate with sellers via phone and email
• Maintain specific margins on order sourcing while managing order flow
• Respond promptly to orders and internal/external communications requiring attention
• Deliver an above-and-beyond “WOW” GT experience, assisting customers with their purchasing needs
• Serve as a passionate product expert, taking ownership of all seller-related questions
• Build and nurture seller loyalty to foster long-term relationships with Gametime
• Performance Metrics:
• Response time and resolution rates for seller inquiries
• Accuracy in maintaining order margins
• Seller satisfaction scores and feedback
• Successful retention and loyalty-building metrics among sellers