Senior Manager of Software Engineering, ServiceTitan
Platform/Infrastructure
$204-327.5k
Salary dependent on location. + Bonus & Equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$204-327.5k
Salary dependent on location. + Bonus & Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 6–8+ years of software engineering experience, including 3+ years managing small to medium-sized engineering teams responsible for development, platform tooling, or infrastructure
- Proven track record delivering high-quality software at scale — with strong ownership of team performance, processes, and long-term engineering goals
- Technical depth in one or more of: database reliability and distributed systems, CI/CD and build infrastructure, or internal developer platform tooling
- Hands-on technical engagement — comfort reviewing designs, reading code, and participating in architecture discussions; this is not a purely coordinative role
- Strong knowledge of public cloud platforms (Azure preferred), infrastructure tooling (Kubernetes, Docker), and DevOps practices (CI/CD pipelines, version control, deployment systems)
- Experience with observability platforms (metrics, logs, tracing), performance engineering, or test automation frameworks is a strong plus depending on team alignment
- Excellent cross-functional communication skills — you can align stakeholders, navigate competing priorities, and translate technical topics for non-technical audiences
- Ability to turn ambiguous strategy into sequenced roadmaps, clear ownership, and measurable outcomes
- B.S., M.S., or equivalent experience in Computer Science, Engineering, or a related technical field
- It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- We are looking for a Senior Engineering Manager to build, lead, and manage a high-performing engineering team within our Platform & Infrastructure organization
- Depending on organizational need and your background, this role may focus on one or more of our core platform areas: Infrastructure & SQL Reliability, Developer Experience (DevEx), or APEX Tooling & Platform
- Across all three, you will own team performance, delivery, technical direction, and long-term growth — while partnering closely with engineering and product leadership to ensure your team's goals align with company objectives
- Hire, manage, and develop a team of software engineers — own their performance, processes, priorities, and long-term career goals
- Drive the execution of your team's quarterly roadmap: break down goals into clear, measurable milestones and deliver on time with high quality toward business outcomes
- Stay technically engaged — participate in design and code reviews, contribute to architecture decisions, and help engineers make sound technical tradeoffs
- Identify and drive organizational improvements through close partnership with other Engineering Managers, Directors, and cross-functional stakeholders
- Partner with product, SRE, security, and domain engineering teams to define platform contracts, close delivery gaps, and align on reliability, velocity, and cost goals
- Communicate effectively across the engineering and R&D organizations — translate technical complexity to non-technical audiences and represent your team's needs to leadership
- Build and improve the tooling, infrastructure, or reliability systems your team owns — ensuring observability, adoption, and impact are visible and measurable
- Own the toolchain, platform, or reliability strategy for your area from local development through production, and communicate that strategy clearly to the broader engineering organization
- Foster a culture of open communication, high ownership, and continuous improvement — where engineers feel invested in the team's success and empowered to take initiative
- Depending on your area of focus, your team may own:
- SQL Reliability & Observability:
- SQL and database reliability across Azure SQL, PostgreSQL, Cosmos DB, MongoDB, Redis, and Kafka — including query performance, HA/DR, capacity planning, and replication
- A unified observability platform leveraging OpenTelemetry with end-to-end correlation from mobile through API, backend, and database layers
- Proactive monitoring, synthetic testing, SLO/SLI frameworks, and AI-assisted anomaly detection and debugging systems
- Developer Experience (DevX):
- Cloud development environments, on-demand provisioning, high-fidelity mocking, and configuration management
- Build parallelization, remote caching, automated test-splitting, secure pipelines, and zero-downtime progressive rollouts
- An internal developer portal providing Golden Paths, automated service scaffolding, and centralized API/service catalogs
- DORA metrics, build telemetry, local-to-production feedback loops, test flakiness analysis, and infrastructure cost tracking
- APEX · Tooling & Platform:
- Tools, libraries, and frameworks that improve development velocity, expand test coverage, and enable reliable automated coverage across functional, acceptance, performance, security, and disaster-readiness dimensions
- CI/CD tooling, version control integrations, and deployment pipeline strategy across the engineering organization
- Close partnership with feature engineering teams to identify and close technical gaps in our ability to deliver software at quality and at scale
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
Share this job
View 48 more jobs at ServiceTitan