Senior Information Technology Systems Engineer, Zapier
£74.6-112k
EUR: €84.2K – €126.4K. Offers Equity & Offers Bonus
Workflow automation service
Be an early applicant
Workflow automation service
501-1000 employees
Be an early applicant
£74.6-112k
EUR: €84.2K – €126.4K. Offers Equity & Offers Bonus
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- Skilled IT Systems Engineer. We're looking for 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure. Our fleet is all macOS
- Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at Zapier
- Relationship-driven. You understand that building and maintaining trust across the organization is vital
- Creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You see the big picture but are pragmatic in implementing solutions that meet the needs of today
- Solid at time management. You'll balance a variety of fast-moving projects and pull the cord early when things go awry. As part of a distributed team, you are trusted to work with minimal supervision
- Growth-oriented. As part of a growing company, you have an opportunity to make an impact, and you're keen to build processes that'll make your job more efficient over time
- We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description
What the job involves
- We're looking for a Sr. IT Systems Engineer to join our team
- Zapier is on a mission to make everyone more productive at work
- Zapier has helped millions of people build businesses through the power of automation
- This is an exciting role at Zapier in a growing team, and you will play a direct role in implementing and improving Zapier's IT infrastructure
- Working closely with our Engineering, People Ops, and Security Teams, you will implement, manage, automate, and support the tools and services that power a globally distributed team
- We believe that a good IT experience is a perk -- it keeps people productive and engaged rather than getting in the way
- You will help maintain a world-class Mac experience for our employees and streamline access management by implementing SSO applications and automating processes
- You will help scale our IT infrastructure and processes to the next level as a service owner, and you will be crucial to its success as Zapier grows
- This isn't an IT Helpdesk job, but assisting and providing great customer service for Zapier's IT needs is part of the role
- If you're interested in launching your career at a fast-growing and profitable org, then read on..
- Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:
- Okta administration (primary responsibility):
- Implement SSO applications, manage onboarding/offboarding, and build automation workflows using Okta Workflows and Zapier
- SaaS Spend Optimization (core focus area):
- Implement automated workflows to monitor and enforce license utilization across the SaaS portfolio
- Identify and act on rightsizing opportunities (unused seats, duplicate tools, tier mismatches)
- Build and maintain reporting to surface spend trends, renewal risks, and optimization wins for leadership
- Partner with Finance and team owners to develop a strategy for maximizing value from SaaS investments
- Automation development:
- Build tools and processes to eliminate manual work, automate user account creation, and integrate tools via API
- IT support triage:
- Resolve IT issues as they arise and build automations to eliminate recurring request patterns
- User account management:
- Perform provisioning and deprovisioning as part of onboarding/offboarding workflows
- Infrastructure improvement:
- Identify and implement enhancements to IT infrastructure and tooling
- SaaS tool management:
- Work across dozens of tools (Google Workspace, Jira, Slack, 1Password, Zoom, etc.)
- Mac experience:
- Collaborate with the team to enhance and maintain the employee Mac experience
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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