Senior Implementation Specialist, Windfall

• You should enjoy solving problems and collaborating with others
• You need to be comfortable working with executive-level stakeholders and experienced product leaders and can easily facilitate conversations with both technical and nontechnical audiences
• Bachelors in a technical discipline (Computer Science, Technology, Engineering, Math) or another quantitative field
• 3-5 years in an external client-facing role (e.g., consulting, finance, sales, etc.), great EQ is essential
• Scrappiness. We don't have all the answers, but you'll need to find them
• Basic computer science skills or interest in self-learning. Command-Line and SQL proficiency will jumpstart your time to value
• Great communication skills internally and externally. Prompt response and action when needed, people rarely need to follow up with you
• Startup personality: smart, ethical, friendly, cross-functional, hardworking, and proactive
• Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions
• Ability to work in ambiguous environments with little direction
• Technical experience with analytical tools, methodologies, and design

Desirable

• The Sr. Implementation Specialist will be responsible for the technical implementation of Windfall's solutions for customers, specifically with regards to data and applications
• This role will play a critical part in ensuring customers hit the ground running and achieve success using Windfall's products
• The Implementation Specialist will report into the Solutions Engineering team and will work closely with the Customer Success team to ensure a seamless onboarding process
• Accountable for the technical implementation of Windfall's solutions for customers, specifically with regards to data and applications
• Maintain a deep understanding of Windfall's solutions and how they can be applied to meet customers' needs
• Act as a subject matter expert, providing technical guidance and support to customers and internal teams
• Develop application training and content for customers
• Collaborate with Product leadership to build implementation processes into the Windfall application
• Stay up-to-date with industry trends and advancements in SaaS and DaaS technology
• Work closely with the Customer Success team to ensure customers hit the ground running and achieve success using Windfall's products:
• Conduct customer data analysis to better understand customer needs and inform implementation strategies
• Configure and run initial attribution based on knowledge of customer data and KPIs
• Resolve data and technical issues during the onboarding process
• We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Make a difference every day; and (5) Act with integrity and trust