Associate Customer Relations Processor, Collectors
PSA
$20 per hour
Office located in Jersey City, New Jersey
Authentication & sale services for high-value collectibles
Open for applications
Authentication & sale services for high-value collectibles
501-1000 employees
Open for applications
$20 per hour
Office located in Jersey City, New Jersey
501-1000 employees
Company mission
To help collectors pursue their passion through industry leading grading and authentication, tools to help collectors research and find the next big thing, and marketplaces to buy and sell.
Role
Who you are
- The ideal candidate will possess strong problem-solving skills, strong attention to detail, excellent communication skills with at least 2 years of administrative experience within a customer service environment
- Ability to multi-task, problem-solve
- Familiarity with PSA standards, values, services, and procedures
- Ability to understand and relay company policies and procedures in-person and by email, phone and chat
- Clear and professional oral and written communication skills in both positive or negative situations
- Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things
What the job involves
- We’re looking for an Associate Customer Relations Processor to join our PSA Customer Relations team. Focusing on processing and coordinating customer concerns through the Customer Resource Center
- You’ll report to the Customer Relations Supervisor and work onsite from our Santa Ana, CA headquarters
- Processing all forms and requests from resolutions i.e. Credit Memos and processing vouchers
- Completing all forms for Claims and imaging all damage reviews
- Distributing orders from CRC, processing the paperwork for CRC Damage Reviews
- Assisting in tracking resolutions in a timely manner through Operations
- Contacting other departments for resolutions to Claims/CRC
- Supporting with CRC Requests
- Updates all spreadsheets for the CRC and Claims
- Manages Voucher Book
- Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
- Hand Use: Regular hand use for various tasks
- Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
- Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
- Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
- Sitting or Standing: Ability to sit or stand for extended periods of time
Our take
Collectors offers a range of services for the collectibles industry including authentication and grading, collectibles research and sourcing tools, and a buy-and-sell marketplace. The industry is going through a huge renaissance, with a particularly high demand for sports and trading games cards, and Collectors has come to the fore as a major name.
While other big companies in the space include Fanatics and Steiner Sports, the fact that Collectors’ is more than a marketplace serves it well. Indeed, its most popular services appear to be grading and authentication, as well as storage vault services.
Collectors’ recent past has been very interesting to watch, as a 2021 acquisition led by current CEO Nat Turner unified the various brands of the former Collectors Universe, which was then relaunched as its current all-in-one platform.
It’s proving to be a shrewd move, as the “new” company’s first fundraise totaled $100 million, followed by an extra $123 million in post-IPO debt funding in 2023. With the collectibles industry forecast to double in value to be worth as much as $700 billion by end of the decade, Collectors is putting itself in a position of serious strength.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Company benefits
- Employee Discounts: Be your own customer. Receive discounts on select grading services for approved submissions.
- 401(K) Matching Plan: Invest in your future with our competitive 401k matching plan.
- Health Insurance: Collectors offers medical, dental, and vision for you and your family’s well being.
- Vacation/Paid Time Off: Enjoy time away from work with paid vacation for full-time employees.
- Holiday Pay: All regular, full-time employees are eligible for 10 company paid holidays.
- Flexible Hours: Flexible schedules with varying shifts are available to accommodate your needs.
Company HQ
Santa Ana, CA
Leadership
Nat Turner
(CEO, not founder)Angel investor and well-known sports card collector. As well as being CEO of Collectors, is a board member at OneOncology and former board member at health companies Sema4 and Clover Health. Co-founded and led Flatiron Health (Acquired by Roche) from 2012 - 2022.
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