Associate Customer Relations Processor, Collectors

PSA

Salary not provided

$20 per hour

Junior and Mid level

New York

Office located in Jersey City, New Jersey

Authentication & sale services for high-value collectibles

Job no longer available

Authentication & sale services for high-value collectibles

1001+ employees

B2CMarketplaceConsumer GoodsArtSales

Job no longer available

Salary not provided

$20 per hour

Junior and Mid level

New York

Office located in Jersey City, New Jersey

1001+ employees

B2CMarketplaceConsumer GoodsArtSales

Company mission

To help collectors pursue their passion through industry leading grading and authentication, tools to help collectors research and find the next big thing, and marketplaces to buy and sell.

Job

Company

Role

Who you are

The ideal candidate will possess strong problem-solving skills, strong attention to detail, excellent communication skills with at least 2 years of administrative experience within a customer service environment
Ability to multi-task, problem-solve
Familiarity with PSA standards, values, services, and procedures
Ability to understand and relay company policies and procedures in-person and by email, phone and chat
Clear and professional oral and written communication skills in both positive or negative situations
Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things

What the job involves

We’re looking for an Associate Customer Relations Processor to join our PSA Customer Relations team. Focusing on processing and coordinating customer concerns through the Customer Resource Center
You’ll report to the Customer Relations Supervisor and work onsite from our Santa Ana, CA headquarters
Processing all forms and requests from resolutions i.e. Credit Memos and processing vouchers
Completing all forms for Claims and imaging all damage reviews
Distributing orders from CRC, processing the paperwork for CRC Damage Reviews
Assisting in tracking resolutions in a timely manner through Operations
Contacting other departments for resolutions to Claims/CRC
Supporting with CRC Requests
Updates all spreadsheets for the CRC and Claims
Manages Voucher Book
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
Hand Use: Regular hand use for various tasks
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
Sitting or Standing: Ability to sit or stand for extended periods of time

Our take

Collectors offers a range of services for the collectibles industry including authentication and grading, collectibles research and sourcing tools, and a buy-and-sell marketplace. The industry is going through a huge renaissance, with a particularly high demand for sports and trading games cards, and Collectors has come to the fore as a major name.

The fact that Collectors is more than a marketplace serves it well in the space. Indeed, its most popular services appear to be grading and authentication, as well as storage vault services. And, with the collectibles industry forecast to double in value by the end of the decade, Collectors is in a position of serious strength.

The company has seen some good investment too, totalling over $200 million. It continues to expand its services with acquisitions of other players in the sector, and is now the parent of PSA, PSA Vault, PCGS, SGC, Card Ladder, Collectors Financial Services and Beckett.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

25% employee growth in 12 months

Glassdoor (3.3)

Company

Company benefits

Employee Discounts: Be your own customer. Receive discounts on select grading services for approved submissions.
401(K) Matching Plan: Invest in your future with our competitive 401k matching plan.
Health Insurance: Collectors offers medical, dental, and vision for you and your family’s well being.
Vacation/Paid Time Off: Enjoy time away from work with paid vacation for full-time employees.
Holiday Pay: All regular, full-time employees are eligible for 10 company paid holidays.
Flexible Hours: Flexible schedules with varying shifts are available to accommodate your needs.

Company HQ

Santa Ana, CA

Leadership

Nat Turner

(CEO)

Angel investor and well-known sports card collector. As well as being CEO of Collectors, is a board member at OneOncology and former board member at health companies Sema4 and Clover Health. Co-founded and led Flatiron Health (Acquired by Roche) from 2012 - 2022.

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