Associate Customer Relations Processor, Collectors
PSA
$20 per hour
Office located in Jersey City, New Jersey
Authentication & sale services for high-value collectibles
Posted today
Authentication & sale services for high-value collectibles
501-1000 employees
Posted today
$20 per hour
Office located in Jersey City, New Jersey
501-1000 employees
Company mission
To help collectors pursue their passion through industry leading grading and authentication, tools to help collectors research and find the next big thing, and marketplaces to buy and sell.
Role
Who you are
- The ideal candidate will possess strong problem-solving skills, strong attention to detail, excellent communication skills with at least 2 years of administrative experience within a customer service environment
- Ability to multi-task, problem-solve
- Familiarity with PSA standards, values, services, and procedures
- Ability to understand and relay company policies and procedures in-person and by email, phone and chat
- Clear and professional oral and written communication skills in both positive or negative situations
- Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things
What the job involves
- We’re looking for an Associate Customer Relations Processor to join our PSA Customer Relations team. Focusing on processing and coordinating customer concerns through the Customer Resource Center
- You’ll report to the Customer Relations Supervisor and work onsite from our Santa Ana, CA headquarters
- Processing all forms and requests from resolutions i.e. Credit Memos and processing vouchers
- Completing all forms for Claims and imaging all damage reviews
- Distributing orders from CRC, processing the paperwork for CRC Damage Reviews
- Assisting in tracking resolutions in a timely manner through Operations
- Contacting other departments for resolutions to Claims/CRC
- Supporting with CRC Requests
- Updates all spreadsheets for the CRC and Claims
- Manages Voucher Book
- Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
- Hand Use: Regular hand use for various tasks
- Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
- Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
- Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
- Sitting or Standing: Ability to sit or stand for extended periods of time
Our take
Collectors offers a range of services for the collectibles industry including authentication and grading, collectibles research and sourcing tools, and a buy-and-sell marketplace. The industry is going through a huge renaissance, with a particularly high demand for sports and trading games cards, and Collectors has come to the fore as a major name.
While other big companies in the space include Fanatics and Steiner Sports, the fact that Collectors’ is more than a marketplace serves it well. Indeed, its most popular services appear to be grading and authentication, as well as storage vault services.
Collectors’ recent past has been very interesting to watch, as a 2021 acquisition led by current CEO Nat Turner unified the various brands of the former Collectors Universe, which was then relaunched as its current all-in-one platform.
It’s proving to be a shrewd move, as the “new” company’s first fundraise totaled $100 million, followed by an extra $123 million in post-IPO debt funding in 2023. With the collectibles industry forecast to double in value to be worth as much as $700 billion by end of the decade, Collectors is putting itself in a position of serious strength.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Company benefits
- Employee Discounts: Be your own customer. Receive discounts on select grading services for approved submissions.
- 401(K) Matching Plan: Invest in your future with our competitive 401k matching plan.
- Health Insurance: Collectors offers medical, dental, and vision for you and your family’s well being.
- Vacation/Paid Time Off: Enjoy time away from work with paid vacation for full-time employees.
- Holiday Pay: All regular, full-time employees are eligible for 10 company paid holidays.
- Flexible Hours: Flexible schedules with varying shifts are available to accommodate your needs.
Company values
- Lead With Integrity - We do the right thing, even when no one is looking. Trust is our brand and we will always make the honest and ethical decision, not necessarily the most profitable one. We are committed to intellectual and interpersonal honesty
- Collector Obsession - Serving the collector is where everything starts. Our business interests will follow if we always put the collector first and work backwards from their needs
- Every Item is Special - Our customers are trusting us with their most prized possessions. No matter the value, every item deserves to be treated the same way. Be efficient, but don’t rush
- Get It Right - Accuracy and consistency is our product. From receiving all the way through shipping, and most importantly authentication and grading, we simply have to get it right. We insist on the highest standards in the industry and “sweat the small stuff” in all areas of the operation
- Bring Out the Best in Everyone - We create an environment conducive to a long-term career by investing in our people and fostering a culture of continuous learning. We seek out and listen to diverse perspectives. We encourage our employees to be curious, finding opportunities to learn and grow their skills. And we expect our experts to share their knowledge
- Be Kind - We lead with kindness and treat others with respect. We always assume positive intent, and are constructive and respectful when providing feedback. We display empathy, seeking to understand the perspectives of others. We respect and encourage different and diverse opinions, creating an inclusive environment
- Start With Why - When solving a problem, first share relevant context and ensure others understand the goal, the problem and why it needs to be solved. The problem should be broken down into foundational truths, knowing and agreeing upon the facts, and providing accurate data to help find a solution. We question assumptions and don’t assume they are fact without proof
- Seek Feedback Early and Often - Be open to feedback early and often with any project, process, or idea. The earlier feedback is received, the sooner it can be incorporated. For example, demo products or share documents at an uncomfortably early stage to ensure they are tested and dogfooded
- Put the Skunk on the Table - Bad news should be shared as early as possible. We encourage our employees to talk about the uncomfortable things, as bad news only smells worse over time with no action taken. Be transparent about what is not working and create opportunities to solve problems quickly rather than letting them fester
- Play to Win the Game - We encourage risk-taking and long-term thinking. We must think “yes” before we think “no,” exploring how something might work, not why it can’t. Think in the long-term— “How will this benefit the customer in 5+ years?” Remember: If we don’t take risks, someone else will. Our competitors want to win the game too
Company HQ
Santa Ana, CA
Articles
Leadership
Nat Turner
(CEO, not founder)Angel investor and well-known sports card collector. As well as being CEO of Collectors, is a board member at OneOncology and former board member at health companies Sema4 and Clover Health. Co-founded and led Flatiron Health (Acquired by Roche) from 2012 - 2022.
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