Support Specialist, Dusty
Office located in Newark, NJ
Robot-powered tools for the modern construction workforce
Open for applications
Robot-powered tools for the modern construction workforce
21-100 employees
Open for applications
Office located in Newark, NJ
21-100 employees
Company mission
To revolutionize the construction industry through the power of innovation and automation.
Role
Who you are
- This role requires strong remote troubleshooting skills across hardware, software, and networking, as well as experience working with tools such as SSH, Linux command line, and remote diagnostics
- 3+ years in a technical support, field service, or robotics-related role (startup experience strongly preferred)
- Proficiency with Linux systems, SSH, and basic networking (IP addressing, WiFi, DNS)
- Experience troubleshooting robotic systems, embedded devices, or IoT hardware
- Strong analytical skills; able to parse logs and quickly diagnose issues
- Excellent communication skills, with the ability to translate technical findings into clear customer-facing updates
- Comfortable working in a fast-paced, ambiguous startup environment with little direction
- Flexible schedule with the ability to handle urgent issues on short notice
- Familiarity with CRM/ticketing systems, Data Warehouse (Zendesk, Salesforce, Jira, Databricks)
What the job involves
- As a Support Specialist, you’ll be the first line of defense for diagnosing and resolving technical issues with Dusty’s robotic systems in the field
- You’ll partner closely with Product, Engineering, and Customer Success to keep customers operational, while contributing insights that shape the future of Dusty’s technology
- Provide remote technical support for customers, including debugging robotics hardware, embedded software, and connectivity issues
- Use SSH, Linux-based tools, and networking commands to investigate and resolve issues remotely
- Analyze system logs, error codes, and performance metrics to identify root causes
- Collaborate with Engineering to escalate and reproduce complex issues, providing clear technical documentation
- Support field deployments by guiding customers through setup, calibration, and troubleshooting
- Document repeat issues and contribute to building internal runbooks, troubleshooting guides, and external knowledge base content
- Manage multiple cases in parallel, balancing urgent incidents with ongoing requests
- Participate in an on-call rotation to handle critical customer issues outside normal hours
- In joining our team, you’ll become an important part of a small and fast-growing company
Our take
The US construction sector is at a crisis point. Costs are rising, as is demand for buildings, this is combined with major sector short staffing, and the persistent issues of budget bloat and delayed completion dates that plague the majority of projects.
Dusty has designed a hyper-specific, high-demand robot for the construction industry. It’s an automated printing machine that lays down full-scale floor markings for construction projects, with 1mm accuracy and rich floor lines and labelling capabilities (now including QR codes). This is a task normally carried out manually, with chalk, so Dusty’s solution offers substantial benefits in terms of accuracy, saved time, and ultimately saved costs.
Because the construction sector has resisted automation for so long, Dusty is an early entrant to a pretty uncluttered market. Firstly, it’s meant the company has been able to rapidly whip up lucrative contracts with dozens of national construction companies like DPR and Swinerton. Secondly, it means the highly pedigreed development team has a comfortable scope to bring new robots to what’s expected to be an especially cash-flush, international market over the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Aug 2025
$85m
LATE VC
Apr 2024
$70m
LATE VC
Total funding: $345m
Company HQ
Mountain View, CA
Leadership
Tessa Lau
(Co-Founder & CEO)Spent over a decade in Research at IBM, then Willow Garage. They then co-founded Savioke where they served as CTO and Chief Robot Whisperer until co-founding Dusty Robotics.
Philipp Herget
(Co-Founder & CTO)Spent nearly a decade as an Advanced Scientist/Engineer at IBM, before spending 3 years as a Robotics Lead at Savioke.
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