Digital Customer Success Manager, Datasnipper
SMB
3 days a week in office
Intelligent audit platform
Be an early applicant
Intelligent audit platform
201-500 employees
Be an early applicant
3 days a week in office
201-500 employees
Company mission
To deliver intelligent automation with effortless data validation.
Role
Who you are
- Customer Experience: 2+ years in onboarding, account management, or customer success, ideally in SaaS
- Strong Communication Skills: Ability to explain complex technical concepts clearly to both technical and non-technical audiences, creating documentation, training materials, and enablement resources
- Process Improvement Mindset: Expertise in identifying inefficiencies, analyzing workflows, and implementing scalable process improvements that enhance customer experience and operational efficiency
- Product Knowledge: Ability to quickly learn and communicate product features and best practices to customers
- Collaboration: Proven track record of working cross-functionally with Renewal Managers and internal teams
- Discovery Skills: Skilled at uncovering customer challenges through analysis of data, active listening, and consultative questioning
- Project Management: Capable of managing onboarding timelines, success plans, and multiple customer priorities
- Analytical Mindset: Comfortable using data to identify risks, measure engagement, and inform decisions
- Customer-Centric Approach: Empathetic, proactive, and focused on driving adoption and long-term success
What the job involves
- Onboarding & Workflow Design: Guide customers through product setup and activation, designing custom workflows that maximize efficiency. You'll build scalable onboarding programs that accelerate time-to-value and set the foundation for long-term success
- Data-Driven Customer Engagement: Design and execute scaled customer engagement strategies using data analytics, customer segmentation, and health scoring. Review customer usage data to identify patterns, predict risks, and proactively intervene with targeted campaigns and resources
- Design and Lead customer messaging: Create and deliver clear, impactful communication strategies that keep customers informed and engaged. You’ll ensure messaging is consistent, timely, and tailored to different customer segments
- Product Expertise: Develop deep knowledge of DataSnipper’s products and services to serve as a trusted advisor to customers. You’ll provide guidance on best practices, troubleshoot issues, and help customers leverage features to achieve their goals
- Discovery & Analysis: Conduct assessments to uncover process inefficiencies and automation opportunities. Use available information, dashboard analytics, and usage data to identify expansion opportunities, feature gaps, and areas where customers can achieve greater efficiency through enhanced implementation
- Cross-functional Collaboration: Work closely with Product, Engineering, and Data teams to translate customer feedback into technical requirements. Partner with Renewal Managers by providing data-driven insights on customer health, technical adoption metrics, and expansion opportunities to drive customer retention and growth
- Scaled Customer Programs: Build and manage digital-first success programs that serve hundreds of customers simultaneously. Develop automated nurture campaigns, self-service resources, webinar series, and community programs that drive adoption and value realization without requiring 1:1 engagement
Application process
- Recruiter interview
- Interview with the Hiring Manager
- Assessment interview
- Final interview with the Director/VP
Our take
With data having become a commodity in and of itself, infrastructure must be enforced so as to validate and contextualize it. Datasnipper does just that with its automated data validation platform for auditors.
Repetitive manual work in auditing means decreased efficiency and slower results. Auditors must reconcile data by cross-referencing it with that of older systems, verifying this data with documentation such as invoices, bank statements and previous contracts. Datasnipper’s platform uses intelligent automation that translates these documents directly into Excel spreadsheets, helping auditors make informed decisions at a faster rate.
Initially launched from Bootstrap, Datasnipper has successfully raised to Series B and has had a strong few years since. It doubled its revenue and customer base and reached Unicorn Status, indicating the auditing industry’s embrace of AI as a tool.
On top of this success, it recently announced a collaboration with Microsoft to bring AI agents into audit and finance workflows. The moves goes beyong incremental automation, positioning AI as a digital teammate embedded directly into everyday tools like Excel. With trust and adoption of AI continuing to rise across the sector, this partnership shows just how must of a leading role DataSnipper is playing in shaping the future of audit and finance.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2024
$100m
SERIES B
Total funding: $100m
Company HQ
Nieuwendammerham, Amsterdam, Netherlands
Leadership
Kai Bakker
(Co-Founder)Previously a Software Engineer at KAS BANK and ixly as well as a Freelance Web Developer.
Maarten Alblas
(Co-Founder)Previously a Software Engineer at Xomnia.
Jonas Ruyter
(Co-Founder)Previously a Senior Account Manager at Benify and an Account Manager at Sixt Rent a Car. They also worked in Marketing and Communication at IBM and was an Interaction Designer at ILUMY.
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