Staff Machine Learning Engineer, Twilio
$184-270k
Salary is benchmarked for CA, CO, NY, WA and Washington D.C. rates, is partially dependent on location and may vary on further locations
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$184-270k
Salary is benchmarked for CA, CO, NY, WA and Washington D.C. rates, is partially dependent on location and may vary on further locations
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 5+ years hands on experience as an engineer writing production-grade code in a modern programming language
- 2+ years of experience in developing AI/ML systems
- Proven experience building, evaluating and deploying large-scale AI/ML solutions for customer driven products or similar high-performance environments
- Expertise in NLP and conversational AI systems
- Experience in various ML frameworks (e.g., TensorFlow, PyTorch, Llama Index, Langchain) and real-time data processing platforms (e.g., Kafka, or similar)
- Proficiency in Python or similar programming languages
- Solid understanding of distributed computing and low-latency systems
- Exceptional collaboration skills, and cross function and organization partnering
- Strong customer focus, our feedback loop with customers will be very tight!
- Excellent written and verbal communication skills. Our ideas will only be as good as our ability to share them
Desirable
- Experience with multimodal ML models combining text, audio, and data
- Background in integrating AI/ML capabilities into messaging/communications systems
- Experience building a product from idea to product market fit
- Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life
What the job involves
- Join the team as Twilio’s next Staff, Machine Learning Engineer on Twilio's Customer and Developer Experience Platform Team
- This position will be leading the development of AI and ML solutions tailored for Twilio’s next gen communications platform
- Leading technical initiatives that leverage AI/ML to enhance real-time communications, improve user experiences, and drive innovation in our product suite for Twilio's Customer and Developer Experience Platform (CDXP) organization
- As a Staff, Machine Learning Engineer in the CDXP organization, you will be responsible for experimenting with proof of concepts, and building AI models to power Twilio’s communications platform used by thousands of customers worldwide
- There are many exciting challenges ahead of us and we are looking for an engineer who is comfortable with ambiguity, has a proven track record for delivering results, and has experience with the emerging technologies of AI, LLMs, and a passion for keeping up with their latest developments
- Design and Lead the development of cutting-edge AI/ML systems for communication platforms, including natural language processing (NLP), and real-time decision-making models
- Collaborate with leadership to align AI/ML initiatives with the company’s strategic goals, ensuring impactful integration across product lines
- Design and implement scalable, robust ML models to support real-time, low-latency communication systems
- Explore and innovate around AI-driven personalization, recommendation systems, and predictive analytics to enhance user engagement
- Provide thought leadership in AI/ML technology, evaluating emerging trends and their applicability to communication challenges
- Ensure adherence to best practices for data security, privacy, and ethical AI, especially in handling sensitive communication data
Application process
- Applications for this role are intended to be accepted until January 20th, 2025 but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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