Head of Global Account Services, Nextdoor
$260-310k
Plus equity
Expert level
Chicago
Private social network for neighbours
Job no longer available
Private social network for neighbours
501-1000 employees
B2CPrivacyNetworkingSocialSaaS
Job no longer available
$260-310k
Plus equity
Expert level
Chicago
501-1000 employees
B2CPrivacyNetworkingSocialSaaS
Company mission
Nextdoor’s mission is to cultivate a kinder world where everyone has a neighbourhood they can rely on.
Role
Who you are
- 10+ years of experience leading digital media Account Services teams with demonstrated experience building high-leverage Account Services teams, launching new verticals, markets and exceeding goals in a high growth environment
- Demonstrated experience leading a team size of 100+ across multiple functions
- Proven track record of leading large change management efforts and internal projects
- Exceptional people manager who can build, manage, cultivate and inspire strong teams that are collaborative, energized, and excited about Nextdoor’s purpose, opportunity and growth potential
- Deep expertise in post sales and understanding of technical tools and systems
- In depth understanding of the advertising ecosystem and ads platforms
- Strong analytical and problem-solving skills; ability to think big paired with the rigor and resolve to iterate and experiment, with a sharp eye for metrics and insights to track and drive towards data-driven results
- Excellent verbal, and written communication skills; demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization (internally and externally)
- Proven track record of working effectively with cross-functional teams at all management levels: Dexterity to lead both directly and through influence to drive execution of a strategy in a global organization with competing priorities; conviction, determination, and the confidence to drive discussion, accountability, and outcomes
- An owner’s mentality, excited to roll up your sleeves in a scaling organization
- BA/BS degree or equivalent, MBA is a plus
What the job involves
- The Head of Account Services will continue to build and lead a team of world-class Account Managers and Ad Operations
- You will have a passion for developing people and you will be responsible for driving campaign execution, retention, and upsell for Nextdoor’s global Enterprise and Mid-Market customers, reporting to the Global Head of Enterprise and Mid-Market sales
- This role will lead internal operations projects with focus on productivity optimization and also lead major operational and services transformation efforts, including helping our customers, Account Services, and Client Partner teams transition to our own ad server and campaign management tool
- As the Global Account Services leader, you will be responsible for leading your Account Services team in retaining and accelerating the performance of Nextdoor’s advertising customers
- You will be partnering closely with Sales Leads, Agency Development, Customer Analytics and Insights, Nextdoor Create, Product Marketing, Product, Data Science, Partnerships, and Sales Enablement to ensure Nextdoor’s product and advertising solutions drive demand and retention, building a sustainable and high-growth business
- Team & Talent Management
- Manage a highly motivated global Account Services team that will help grow and retain Nextdoor’s Mid-Market and Enterprise advertisers, building a high growth global business
- Evolve job level frameworks, career ladders, and ongoing define roles & responsibilities per business needs
- Realize success through team empowerment and accountability by modeling, coaching, and providing kind and constructive feedback
- Coach by defining clear expectations, objectives, and outcomes, providing always-on feedback
- Leverage internal and external resources for training and development purposes
- Attract, recruit, and retain high-performing leaders
- Invest in inclusion and belonging by building diverse teams
- Live Nextdoor’s culture, embodying our values
- Operational Excellence
- Owns campaign execution, retention and upsell reporting plus market updates to Head of Global Enterprise and Mid-Market sales (e.g. weekly business updates, account plans, etc.)
- Develops a data-driven sales culture
- Ensures all customer intelligence is centrally located and activities are tracked and measured
- Defines in-quarter, half-yearly, and annual expectations and OKRs to guide the Account Services strategy, the development of customer retention and upsell strategies, and to ensure alignment between global ad sales teams and product priorities
- Communicates OKRs and dependencies to key stakeholders, securing partner team commitments to drive business outcomes
- Clearly articulates current and anticipated sales and customer support needs to enable troubleshooting and mitigate revenue, delivery, and utilization blockers and/or Account Services team blockers
- Partners with Revenue Operations on resourcing optimization, business reporting, and accountability measures
- Drive Revenue Growth with a relentless focus on Customer Value
- Actively maintains and leverages a comprehensive understanding of customer business needs, strategies, priorities, and industries the sales team calls on
- Defines and drives global and market level customer campaign implementation best practices aimed at driving advertiser retention, and growth
- Leverages Voice of Customer, regularly communicating customer (dis)satisfaction and advises internal partner teams on best practices for resolving product or service challenges
- Empowers teams to define retention and upsell strategies, account planning across the customer set, and clearly articulates expectations and priorities
- Partners with Compensation and Finance to define and communicate sales incentives required to drive retention and upsell
- Drives the development and implementation of scalable campaign strategies. Holds teams accountable for optimally leveraging narrative/storytelling strategies, ensuring proposals highlight Nextdoor’s solutions to drive customer value
- Drives growth by sharing best practices and leveraging expertise across teams to identify and act on new opportunities
- Nextdoor Voice
- Externally: Represents Nextdoor in the digital advertising ecosystem and brings back learning and recommendations on ad tech trends and how they relate to Nextdoor
- Internally: Leverages executive presence to define and communicate priorities, business cases, and go-to-market strategies
- Possesses deep customer and competitor expertise, providing internal partners and Account Services team with critical marketplace guidance - in partnership with Sales Leads
Our take
Nextdoor is a private social network that aims to encourage social interaction between neighbours and make people aware of crime in their area.
The social network has had huge success in the United States and has expanded internationally, with Nextdoor now present in more than 242,000 neighbourhoods around the world.
The company's main competition comes from local Facebook groups, which have become less and less popular due to their comparative lack of functionality. Nextdoor's laser focus on building for neighborhoods has helped them to build a better product, and their advertising partnership with Oracle, launched in 2022, will help bring more transparency to Nextdoor's sponsorships.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
8% employee growth in 12 months
Company
Funding (2 rounds)
May 2019
$129.9m
Dec 2017
$79.2m
Total funding: $209.1m
Company benefits
- Monthly wellness stipend
- 12 weeks of parental, family or medical leave
- Global end of year shutdown
- Learning and development stipend
- Work from home opportunities
- Health insurance
Company HQ
Tenderloin, San Francisco, CA
Leadership
Nirav Tolia
(Co-Founder & CEO)Is also an Advisor and Investor in Early Stage digital companies and is the Chairman of Hedosophia. Was also a Guest "Shark" on the television series Shark Tank.
Salary benchmarks
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