Director of Product Operations, Spring Health
$214-287.4k
+ Equity
2-3 days a week in office (Madison Avenue, NY)
Personalised mental healthcare
Be an early applicant
Personalised mental healthcare
1001+ employees
Be an early applicant
$214-287.4k
+ Equity
2-3 days a week in office (Madison Avenue, NY)
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred
- 5+ years of experience working in or with product teams
- Strong understanding of product development processes, methodologies, and best practices
- Excellent analytical, organizational, and problem-solving skills
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
- Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment
- Passion for mental health and a commitment to Spring Health’s mission and values
- Ability to thrive in a fast-paced environment
Desirable
- Healthcare / health tech or benefits tech experience
- Hypergrowth start-up experience
What the job involves
- Reporting to the Chief Product Officer, we are looking for an experienced, highly effective Director of Product Operations to lead the core Product operating cadences, performance management, and cross-team collaboration processes
- Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning
- Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness
- Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance
- Lead cross-functional initiatives to improve product operations, including process & operational improvements, resource allocation, and risk management
- Directly manage a team responsible for driving major technical and product-driven cross-functional projects and programs
- Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities
- Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches
- Act as a strategic partner to the CPO, providing support in decision-making, strategic planning, and execution of key initiatives
- Oversee the CPO and product leadership team’s agenda, ensuring clear ownership and continuous follow-up on action items
- Own the product technology stack from tool selection to ensuring adoption
- Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
- Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive
- What success looks like:
- Play an instrumental role in the successful deployment and management of the product operating model at Spring Health
- Implement a decision-making and communication cadence that materially improves stakeholder alignment and satisfaction while reducing reporting overhead on product teams
- Improve the speed at which we collectively identify, organize, and deliver innovation against cross-team priorities
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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