Senior Automation Engineer, Loop Returns
$145-185k
+ Equity
More information about location
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
$145-185k
+ Equity
More information about location
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- 5+ years in automation engineering, systems engineering, internal tooling, or related technical roles with a strong focus on reducing manual effort
- Proven track record of building automations that eliminate toil across IT, Security, Compliance, or other business functions
- Deep familiarity with platforms like Rippling, JAMF, Vanta, GSuite, Slack, GitLab, and cloud infrastructure, particularly their APIs, admin surfaces, and automation workflows
- Strong scripting and integration skills; comfortable orchestrating solutions using APIs, webhooks, CLI tools, and low-code/no-code platforms
- Experience designing infrastructure-as-code and reusable automation patterns that scale across teams and tools
- Familiarity with compliance frameworks such as SOC 2 or similar, and experience building automation that supports audit readiness and security posture
- Confidently engaging directly with stakeholders to surface pain points, define success metrics, and deliver high-impact automation aligned to business priorities
- Demonstrated ability to deliver usable, documented internal tooling with minimal overhead and long-term maintainability
- Strong prioritization instincts; able to assess and balance competing needs using sound judgment to drive outcomes that maximize value and reduce operational drag
- Proven ability to operate independently in a senior capacity, navigating ambiguity, building cross-functional relationships, and self-prioritizing work without constant direction
- Bonus points if you have built an internal LLM Agent. We’d love to hear about it!
What the job involves
- We’re looking for a Senior Automation Engineer to take ownership of automating high-impact, repetitive workflows across IT, Security, Compliance, and other business functions while enabling self-serve internal tooling patterns that reduce friction across the business
- This role focuses on maximizing the automation and AI capabilities of our existing tools, Rippling, GitLab, GSuite, Vanta, Slack, and others, and only builds custom solutions where they provide clear, measurable business value
- You’ll partner with leaders across multiple business units to identify bottlenecks, manual processes, and gaps in operational scalability
- Then you’ll implement streamlined, engineering-centric solutions that reduce costs, accelerate time to value, and improve our security and compliance posture
- This is a hands-on, impact-oriented role that blends strong systems thinking with a product-minded approach to internal enablement
- Partner with every major business function to identify repetitive tasks and manual workflows that can be replaced with automation and integrations
- Build or extend automations that reduce audit burden, reduce toil and repetitive tasks, speed up employee lifecycle processes, and cut operational overhead
- Maximize native features in tools like Rippling, Vanta, Slack, and Gitlab to improve efficiency and reduce the need for custom development
- Automate security and compliance guardrails, including GitLab pipeline integrations, access reviews, anomaly detection, and evidence collection
- Enable internal self-serve tools and workflows for developers and business users alike, using established patterns and templates
- Drive a central automation backlog, meeting regularly with stakeholders to refine priorities based on measurable impact
- Serve as the technical owner for cross-functional automation initiatives, bringing engineering rigor to internal tooling
- Layer AI tools and copilots onto existing infrastructure to empower non-engineers to build, automate, and operate with confidence, establishing guardrails that ensure security, compliance, and maintainability at scale
- Our Tech Stack:
- Rippling, JAMF, Google Workspace, GitLab, Slack, Jira, AWS Cloud, Vanta, Datadog, Terraform, and other SaaS platforms with built-in automation capabilities
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
Salary benchmarks
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