Founding Creative Director, Siena
+ Equity or stock grants
AI-powered customer service platform
Posted today
AI-powered customer service platform
21-100 employees
Posted today
+ Equity or stock grants
21-100 employees
Company mission
To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.
Role
Who you are
- Taste, above everything, and evidence you can defend it. Specific, defended opinions about what's good and why
- A track record of owning creative direction, not just contributing to it. Agency or in-house, brand refresh or full launch - you've been the person whose call was final, not the one waiting on notes
- Narrative thinking. Design as positioning. You should already have a point of view on how a brand like Siena should be positioned, not just how it should look
- AI as a working tool, not a threat to your taste. You've already built something with AI - an app, a prototype, a mockup - and you want to get technical enough to ship a landing page yourself within a year. Anti-AI is disqualifying
- Range that travels. Your background doesn't have to be SaaS. Fashion, art, consumer brand, editorial - what matters is whether your taste holds up somewhere new
- A pattern of shipping in chaos, not around it. Multiple launches in flight, feedback that moves in hours not weeks. If your best work happens on a slow, protected timeline, that's useful information - it's just not this role
What the job involves
- Siena is building the intelligence layer for CX, and we're about to launch several products in quick succession
- We are not looking for someone to execute a brief well. We are looking for the person whose taste the rest of the company gets measured against: someone who looks at a landing page and can't not have an opinion, who would rather kill a launch than ship something mediocre, and who has owned creative direction before, not just contributed to it
- This is a craft title. Not a headcount title:
- You will ship personally for the first year and set the bar for everyone who comes after
- Over time you will build a small internal agency, two to three people across design, motion, and content, that can brief, position, and launch without outside help
- Narrative and positioning across every launch - design as strategy, not decoration
- Every artifact that goes to market: landing pages, launch video, decks, social
- The design system, from v3 onward
- The bar, full stop - if it ships under the Siena name, you made it or you signed off on it
- Why this is worth it:
- You're not joining a design team to fit into. You're setting the taste bar for a company that's about to be a lot more visible, a lot faster than most companies get that chance
- This is intense - real ownership, real launches, a founder team that reviews your work directly and moves at the pace you'd expect from that
- It's also one of the rare creative seats where nothing you make gets diluted by committee before it ships
- If that sounds like the room you've been trying to get into, we want to talk to you
- If it sounds like too much scrutiny too fast, this isn't a knock on you - it just isn't this role
- Why Siena?
- Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox
- Work that ships and matters. What you build reaches real consumer brands fast
- A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in
- A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one
Salary benchmarks
Our take
Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.
Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.
The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2023
$4.7m
SEED
Total funding: $4.7m
Company benefits
- 🏠 The flexibility to work from anywhere
- 🌞 Flexible working hours
- 💸 Stock options
- 🌴 Unlimited PTO (minimum of 15 days off per year)
- 📖 Growth stipend
Company HQ
SoMa, San Francisco, CA
Leadership
Andrei Negrau
(Co-Founder & CEO)Also co-founded Cartloop and Relevon, and founded Elite Brands.
Lisa Popovici
(Co-Founder & President)Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.
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