Program Manager, EverCommerce
EverCommerce
$120-130k
+ ESPP
Integrated SaaS solutions
Job no longer available
Integrated SaaS solutions
1001+ employees
Job no longer available
$120-130k
+ ESPP
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- This role requires deep experience managing SaaS transformation programs; strong command of program and project management practices and change management methodologies; and superb stakeholder communication
- Bachelor’s degree in Business Administration, Management, Project Management, or related field
- Certifications such as PMP, PMI-ACP, or Prosci are a plus
- 6+ years of experience in project and program management, with demonstrated success leading complex, cross-functional SaaS or enterprise systems programs
- Experience in supporting change management initiatives, including stakeholder adoption, communication planning, and operational readiness
- Experience delivering quote-to-revenue or billing technology implementations (e.g., Zuora, Salesforce CPQ, NetSuite, Stripe), including integration design and business process reengineering, is a major plus
- Ability to manage and prioritize multiple complex projects and program workstreams simultaneously
- Strong understanding of change management and communication practices, especially in the context of enterprise systems and process transformation
- Excellent communication skills with both technical and non-technical stakeholders; ability to translate between business needs and system capabilities
- Strong problem-solving and risk management skills
- Proficiency in building presentations, writing decision documentation, and structuring executive-ready communications
What the job involves
- As a Program Manager in the Enterprise PMO, you will be responsible for supporting the planning and execution of strategic transformation programs and projects. You will work closely with leadership teams to facilitate the successful implementation of large-scale changes, including but not limited to transformations that impact Configure Price Quote (CPQ), Billing, and Revenue operations
- Lead large-scale technology transformation programs through all phases, from discovery and design to implementation and stabilization
- Drive portfolio lead-to-quote and quote-to-revenue programs across multiple business units, focusing on the implementation and/or consolidation of business processes and systems of actions for CPQ (configure, price, quote), billing, fulfillment/provisioning, and revenue recognition to improve internal execution and customer experience
- Design program plans that integrate cross-functional workstreams (people operations, marketing, customer experience, sales, product, engineering, billingoperations, finance, accounting), focusing on collaboration, risk management, communication, and change control
- Set goals for programs in alignment with enterprise and/or business-unit strategies
- Build and maintain strong partnerships with workflow owners, product leads, engineering teams, systems integrators, business SMEs, and external stakeholders (e.g.consultants and other implementation partners) to ensure cohesive delivery across systems and processes
- Oversee the delivery of project and program outputs, ensuring successful outcomes in partnership with project managers
- Support and guide project managers, removing blockers, facilitating decision- making, and ensuring upstream/downstream impacts are understood and addressed
- Collaborate across teams to gather requirements and success criteria for program outcomes
- Identify risks, assist in developing mitigation strategies, and escalate risks and/or issues to senior leadership when needed
- Maintain program documentation, including RAID logs, communication plans, and governance materials
- Report progress, risks, and outcomes to executive leadership through structured updates, steering committee decks, and status reports
- Drive change control activities by evaluating impacts of scope, timeline, or architectural adjustments, and partner with stakeholders to ensure informed decision-making
- Partner with Enterprise Teams, Business Units, and external consultants to define and deliver optimized operations, ensuring alignment on business rules, product structures, pricing, and downstream accounting impacts
- Manage contractor delivery and performance, ensuring deliverables meet quality expectations and timelines
- Collaborate with executive leadership, project teams, and a variety of other stakeholder groups through recurring check-ins and structured reporting to maintain alignment and surface strategic decisions
- Translate complex technical and architectural tradeoffs into clear decision options for leadership, ensuring stakeholders understand risks, constraints, and operational impacts
- Drive cross-functional alignment on critical business processes and execution, ensuring decisions are documented and communicated
- Clearly communicate expectations, decisions, and next steps in a way that translates complex technical and financial concepts into accessible, actionable information
- Partner closely with Sales/CX, Billing, Accounting, Finance, Product, Engineering, and other team leads to ensure appropriate prioritization of requirements and sequencing of work
- Use strong written and verbal communication skills to manage stakeholder expectations, facilitate cross-team alignment, and resolve conflicts or ambiguities in requirements
- Foster a transparent communication environment between project teams, business functions, senior and executive leadership, and external partners to ensure clarity of scope and seamless coordination across technical and operational domains
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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