Customer Implementation Manager, Leapsome
+ Pre-IPO equity package
2+ days a week in office
AI-powered HR software and people platform
Be an early applicant
AI-powered HR software and people platform
101-200 employees
Be an early applicant
+ Pre-IPO equity package
2+ days a week in office
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- You take ownership of complex, multi-layered data projects end-to-end
- You're highly proficient in Google Sheets and comfortable writing scripts (e.g. Google Apps Script) to automate repetitive data tasks. You don't manually do what can be systematized
- You have a sharp eye for data quality issues and catch inconsistencies early
- You put the customer at the center of your projects and enjoy customer communication
- You like discovering product features, and integrations, APIs and webhooks are not new to you
- You're organized and transparent
- You enjoy being a specialist others rely on
- You're curious about how systems connect. You actively look for integration opportunities that reduce manual lift and think beyond individual migrations toward scalable, repeatable processes
- You have a builder's mindset. You propose solutions, experiment with better tooling, explore AI-assisted approaches to data transformation, and help implement what you come up with
- Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles
What the job involves
- You take raw customer data, assess its quality, reformat it to Leapsome's requirements, and execute the upload. This covers employee records, historical attributes, user documents, document templates, absence histories, and onboarding and offboarding workflows
- You work primarily in Google Sheets and use scripting tools like Google Apps Script to automate repetitive file sorting and restructuring. You spot inconsistencies before they become problems and know how to push back constructively when a customer's data isn't ready
- You introduce the migration process, set expectations on what the customer needs to provide, and align on timelines. After that, you keep communication efficient and very timely: most follow-up is async, and you know when a quick message solves what a call would overcomplicate, but also when to jump on a call
- You don't just execute: you help customers make better decisions about how their data is structured. When their absence policy names don't map cleanly to Leapsome's configuration, or their document naming conventions need rethinking, you flag it early and guide them toward a setup that will actually work long-term
- You keep a shared progress tracker current so Onboarding Managers always know where a migration stands. You join final sign-off calls and step in when your input would unblock a customer conversation. Over time, you become a go-to resource for the broader CS team on HRIS product depth and integration questions
- Beyond your own migrations, you build up deep knowledge of how Leapsome's modules work, how data flows between systems, and where integrations can reduce manual lift. Onboarding Managers and Customer Success Managers tap you when a customer has a complex data or integration question that needs a specialist's read
- You provide constant feedback to our Product Team to make data migration smoother and self-serve
- You actively look for ways to do migrations faster and more accurately, whether that's better tooling, smarter use of AI for data transformation and validation, or improving the templates and guides the team relies on. You don't wait to be asked: you bring ideas and help build them out
Application process
- Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise!
- A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?
- We look forward to getting to know you!
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognizing the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Mercedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Stock options: You'll get to own a part of Leapsome via our stock option program.
- Development budget: You'll receive a yearly budget of €2,000 for professional development.
- Flexible schedule: Whenever the role allows, you'll be able to adjust your schedule to your needs.
- Work-life balance: We want you to enjoy yours to the fullest and we respect your time!
- International colleagues: We’re an international team and are happy to support your visa and relocation.
- Team activities & sports: We host regular team events (even remotely), and offer a sports membership.
Company HQ
Midtown South, New York, NY
Leadership
Jenny von Podewils
(Co-Founder & Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
Salary benchmarks
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