Technical Consultant, Aircall
EMEA Market
AI-powered communications platform
Open for applications
AI-powered communications platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- Technical Acumen: Basic knowledge of VoIP technology, including SIP, RTP, QoS, Codecs, and WebRTC. A solid understanding of at least 1 coding language (e.g., Javascript, Ruby, Python) and the ability to read and interpret code & APIs. Familiarity with web servers and databases
- Problem-Solving & Analytical Skills: You are curious and critical, driven by a desire to understand the "why" behind customer needs. You approach challenges by breaking them down to their core elements (first principles) before synthesizing solutions
- Organizational & Delivery Excellence: You are extremely organized and focused on efficient and effective delivery, with a proven track record of managing complex projects and multiple stakeholders. You deliver impactful outcomes that exceed expectations
- Communication & Collaboration: You communicate transparently, collaborate openly, and engage in respectful debate to challenge assumptions and refine ideas. You can effectively communicate technical concepts to both technical and non-technical audiences, from C-suite executives to end-users
- Adaptability & Resilience: You thrive in a dynamic environment, embracing change and ambiguity with confidence and clarity. You stay flexible and resilient, leading others through uncertainty
- Growth Mindset: You are self-critical, benchmark against the best, and continuously seek to improve your skills and knowledge. You are comfortable using AI to augment and accelerate your work
- Experience: Previous experience as a Technical Account Manager, Technical Support Manager, or Professional Services Specialist within a tech company is a great plus. If you work in Sales or CS but always coded on the side and wanted to become more technical, this role can be a great fit for you
- Enthusiasm: You bring enthusiasm, fun, and a positive attitude to your work
What the job involves
- As a Technical Consultant at Aircall, you will be a key partner to our Sales, Customer Success, and Solutions Engineering teams, driving the technical success of our EMEA enterprise and corporate customers.
- You will be instrumental in optimizing the Aircall platform for our clients, ensuring seamless integrations, and fostering long-term customer satisfaction.
- This role demands a proactive individual who can not only build and maintain healthy service pipelines but also identify and advance opportunities, contributing to successful deal closures and enhanced delivery efficiency
- You will be responsible for the technical aspects of the full sales cycle and delivery in the EMEA region, from initial discovery and solution design to implementation, ongoing pipeline management, and successful delivery. This includes a strong emphasis on understanding customer needs, designing effective solutions, and ensuring high-quality outcomes
- Customer-Centric Solutions: Place customers at the heart of your decisions. Work directly with EMEA customers to build strong business relationships and address their Aircall implementation, integration, and advanced product customisation needs. Deeply understand their requirements, options, and pain points to deliver tailored solutions
- Technical Expertise & Integration Champion: Consult on advanced Aircall usage, front-end development, and complex client integration requirements. Map customer processes and tools to connect Aircall with their existing workflows, transforming their communication platform into a powerful productivity tool
- Solution Development & Maintenance: Build, maintain, and optimize custom solutions either in Aircall or via low-code platform like make.com. Proactively identify opportunities to improve service effectiveness and speed, ensuring efficient and effective delivery without compromising quality
- Pipeline Management & Forecasting: Manage a pipeline of technical opportunities, providing accurate forecasting and proactively driving activities to close business in collaboration with the sales team
- Low-Code Proficiency: Utilize low-code platforms like Make.com to build and automate workflows and integrations
- Continuous Improvement: Embrace a beginner's mind by questioning assumptions, exploring with curiosity, and breaking down complex challenges to their core elements
- Knowledge Sharing & Collaboration: Hone your craft by becoming an expert in Aircall's market and product. Build internal documentation to empower teams with technical expertise. Share your knowledge generously and collaborate with Customer Success, Product Management, and Tech teams to channel client feedback and solutions into future Aircall product updates
- Cross-Functional Partnership: Work closely with Solutions Engineering & Channel Partners to enable complex technical implementations and ensure maximum success
- Community Contribution: Contribute to the developer platform by creating and sharing materials, solutions, and services with the community
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
Salary benchmarks
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