Staff Technical Program Manager, Galileo Financial Technologies

• A Degree in Computer Science, a similar STEM field, or equivalent work experience
• 5+ years of experience related to program management with a demonstrated track-record of delivery of technical projects
• Ability to react to change quickly and implement new processes & procedures
• Analytical, problem-solving, negotiation, and organization skills with experience delivering quality under pressure
• Effective communication skills across technical and non-technical audiences
• Proven track record of delivering large, cross-functional initiatives on time while managing competing priorities in a fast-paced and sometimes ambiguous environment
• Understanding of B2B SaaS platforms and the ability to independently identify issues
• Must have a strong understanding of modern API-platform technologies
• Ability to execute especially in a distributed, remote environment
• Experience with agile or lean processes is preferred
• Experience working in a regulated industry, especially banking

Desirable

• We are seeking a Staff Technical Program Manager to join our Galileo Processing and Core Banking team
• You’ll drive programs and projects at the intersection of all the top initiatives for the business in the coming years
• This is a high visibility, high leverage, technical role
• A successful candidate is hands-on and has experience leading complex programs across many parts of the business
• They have an understanding of B2B SaaS platforms and complex data migrations
• They will help drive the strategy while understanding the details deeply enough to have successful conversations about scope and implementation
• They are familiar with operational best practices and raise the bar for our Galileo teams
• They will help plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders
• The TPM is responsible for the success of their assigned programs
• They are charged with understanding and validating the strategy and objectives while owning execution of the plan
• Their primary tool is the program plan which includes: objectives and goals, scope, timeline, roles and responsibilities, risks, mitigation strategies, and communication plans
• A good TPM creates organizational alignment with these tools
• The TPM will utilize program management, technical judgment, leadership and communication skills to drive program success
• Own and lead critical programs in the Galileo group which is the Card Processing and Digital Banking B2B platform inside of SoFi Technologies, Inc
• Collaborate with leadership across and at all levels of Galileo to ensure assigned key initiatives have strong organizational and strategic alignment
• Manage programs and projects, defining, negotiating, and documenting milestones and success criteria, resource allocation and successful on-time delivery
• Exercise technical judgment in working with large, cross-functional and geographically distributed teams
• Develop tools and processes to improve software engineering productivity
• Communicate schedules, priorities, and status to all levels in the company
• Reduce ambiguity and enable collaboration through clear written communication and documentation
• Develop high-confidence program plans with clear assumptions, risks, and success criteria
• Apply situational leadership to management situations, personalities and organizational priorities
• Manage conflict or difficult personalities
• Influence and motivate teams
• Foster an effective and productive work environment and guide team members to understand project management methodology
• Influence and motivate team members
• Apply technical knowledge and judgment to translate technical issues into a course of action based on priority and impact
• Serve as a source of knowledge to help teams work through complex technical decisions
• Identify opportunities for partnerships to improve the program
• Report on the program and drive continuous improvement