Head of People Operations, Planhat
More information about location
5 days a week in office
Customer success software
Job no longer available
Customer success software
201-500 employees
Job no longer available
More information about location
5 days a week in office
201-500 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- Process-driven executor: You see gaps, fix them, and build systems that last
- Cross-functional collaborator: You work seamlessly with hiring managers and other departments such as finance, legal and security
- Practical and tech-savvy: You understand HR implications and aren't afraid to roll up your sleeves with tools and systems
- Multi-entity experience: Comfortable navigating different jurisdictions (ideally Sweden, UK, US) and EOR setups. You understand local nuances and adapt our processes to fit internal and external requirements, and know when to bring in expertise
- Sound judgement: You understand HR and legal implications well enough to make good calls, prioritize effectively, and know when to involve specialists
- Cultural alignment: You thrive in a fast-paced, pragmatic environment where change is the only constant
- Curiosity and business mindset: How things always have been done is not a north star for success. You challenge, iterate and find new ways with the objective to make Planhat better
What the job involves
- As Planhat scales, our people infrastructure needs an owner who can turn operational excellence into a competitive advantage. This role ensures processes run smoothly, systems stay optimized, and teams get the support they need so they can focus on what they do best
- You'll own the full spectrum of people operations across the Planhat group. This means making sure people operations run like clockwork, keeping our HRIS and systems optimized, and being the go-to person when hiring managers need support e.g. related to new hires, transfers, promotions, terminations or other people related matters
- Nothing is purely transactional here, you'll continuously improve processes, reporting, and systems to scale with us. You will collaborate closely with other departments in making sure that what and how we do things aligns with our overall ambitions, operations and compliance needs
- Own end-to-end employee lifecycle administration across three entities (Sweden, UK, US)
- Manage onboarding, transfers, promotions, terminations, and all related documentation
- Maintain HRIS and people systems; ensure data accuracy and reporting capabilities
- Oversee EOR relationships (Deel) and consultant arrangements
- Be the go-to resource for hiring managers navigating people-related questions
- Continuously improve processes, systems, and workflows to scale with growth
- Partner with Finance on payroll, compensation administration, and benefits
- Collaborate with Legal on contracts, compliance, and entity-specific requirements
- Work with Security on access management and offboarding protocols
- Identify gaps, build solutions, and ensure follow-through
Application process
- Applications are considered on a rolling basis
Our take
Although acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. To help with this, Planhat provides a customer platform that lets clients analyse insights regarding their target audience, as well as manage workflows and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. With this support, the company has focussed on scaling both its commercial and R&D functions, further developing the product and growing the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company HQ
Eastern Malibu, Malibu, CA
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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