Senior Director of Risk Management, ServiceNow

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 12+ years of experience in risk management, with at least 5 years in a senior leadership role within the technology or SaaS sector
• Deep understanding of technology-driven risk, including AI, cloud security, and platform reliability
• Strategic thinking with hands-on experience building scalable global ERM or GRC programs
• Strong knowledge of risk and compliance frameworks (e.g., NIST, COSO, ISO, SOC, GDPR)
• Executive presence and ability to communicate complex risks in business terms to senior stakeholders
• Proven track record of leading cross-functional governance committees and driving cultural change
• Bachelor’s degree required; MBA, JD, or relevant certifications (e.g., CRISC, CISA, CISM) preferred

Desirable

• We are seeking a dynamic and experienced Senior Director of Enterprise Risk Management to lead and evolve our global risk strategy across all lines of business
• As a key member of the executive leadership team, you will oversee enterprise risk, including operational, strategic, technology, regulatory, and third-party risks, ensuring alignment with business goals in a fast-paced and highly regulated enterprise technology environment
• Lead the design, implementation, and continuous improvement of the Enterprise Risk Management (ERM) framework tailored to the specific needs of a global enterprise tech organization
• Advsie the C-Suite and Board on emerging risks, macro trends, and key enterprise risk indicators
• Partner with Security, Engineering, Legal and Product teams to identify, assess, and mitigate risks tied to cybersecurity, AI governance, data privacy, SaaS infrastructure, and third-party integrations
• Serve as Chair of the Governance, Risk and Compliance Operating Committee driving alignment between compliance, audit, and business unit risk assessments
• Align risk strategies with the company’s business objectives, product roadmap, and global expansion efforts
• Deliver scenario planning and stress testing for major initiatives
• Ensure compliance with relevant regulations (e.g. , SOX, GDPR, ISO 27001, SOC 2, FedRAMP, AI regulations) and work closely with leaders across all business units to monitor changes in the regulatory landscape
• Collaborate with Finance, IT, Security, HR, Legal, Product and Customer Success to evaluate risks across operations, contracts, security, insurance, people, and supply chain
• Prepare and present risk assessments and mitigation strategies to the Audit Committee and executive team; drive risk awareness at the board level
• Oversee incident response planning, business continuity, and disaster recovery frameworks across global operations
• Develop and maintain processes for assessing and monitoring vendor risks across security, compliance, and operational domains