US Customer Success Executive, Usercentrics
More information about location
2+ days a week in office
Consent management platform
Open for applications
Consent management platform
201-500 employees
Open for applications
More information about location
2+ days a week in office
201-500 employees
Company mission
To build a world where user privacy enables a thriving digital ecosystem.
Role
Who you are
- Experience: 3+ years in Customer Success, or a related role, preferably in SaaS, data privacy, or compliance technology
- Strategic Thinking:Ability to develop and execute customer success plans for enterprise clients
- Relationship Building: Strong communication and interpersonal skills to build trust with senior stakeholders
- Problem-Solving:Analytical mindset to identify challenges and propose effective solutions
- Sales & Negotiation: Ability to recognize and act on upsell and expansion opportunities
- Collaboration: Experience working cross-functionally with Product, Sales, and Support teams
- If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
What the job involves
- As a Customer Success Executive (CSE) you will be responsible for managing a high-value portfolio of strategic customers using the Usercentrics product suite
- Your primary focus will be ensuring customer satisfaction, identifying growth opportunities, and driving long-term success
- You will act as a trusted advisor, guiding customers through best practices, coordinating across internal teams, and developing customized success plans to maximize their ROI. Your main focus will be to drive growth success and customer journeys
- Strategic Customer Success & Relationship Management
- Develop a deep understanding of each customer’s business goals, compliance needs, and success metrics
- Conduct regular business reviews to ensure alignment between customer objectives and our platform’s capabilities
- Customer Success Planning & Execution
- Provide personal onboarding support and implementation/consultation (with Customer Engineer support)
- Develop and implement Customer Success Plans (CSPs) tailored to each enterprise account, outlining goals, key milestones, and success metrics
- Guide customers through product adoption, best practices, and ongoing optimization to ensure long-term value
- Upsell & Expansion Strategy
- Identify upsell, cross-sell, and renewal opportunities by understanding customer needs and business challenges
- Work closely with Product, Marketing and Customer Success teams to position upgrades, add-ons, and expanded use cases
- Internal Coordination & Cross-Functional Collaboration
- Partner with Product, Support, Sales, and Customer Engineering teams to deliver a seamless customer experience
- Act as the customer’s voice within the organization, influencing product development and feature prioritization
Our take
In the ever-digitising world, it is important that organisations protect the data privacy of their users. Usercentrics is a leading innovator of consent technology for the new internet economy, enabling its clients to empower their users to more effectively make choices for their own digital privacy.
The company's data privacy technology, upon which its website consent management and app consent management products are built, has pioneered consent management platforms since 2012. There are a number of competitors in the space, but Usercentrics has safely established itself, boasting customers such as Rolls-Royce and Huawei, as well as many in-depth use cases.
Usercentrics has seen significant investment that allowed it to expand into the US, where its adaptable solutions are able to answer the complexities of state-to-state data protection regulations. It appears that the company is focussed on accelerating innovation into the future, with a number of leadership changes being made towards this end.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2024
$23.6m
LATE VC
Dec 2020
$20.1m
SERIES B
Total funding: $48.5m
Company HQ
Old Town, Munich, Germany
Leadership
Mischa Rürup
(Co-Founder)Previously founded intelliAd Media where they served as the COO for almost 11 years.
Daniel Johannsen
(Co-Founder)Previously founded CYBOT where they served as the CEO for over 9 years.
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