Senior Assets Operations Specialist, Wise

• You're comfortable handling recurring tasks
• You are flexible with your working hours to work with teams in different time zones
• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
• You enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail
• You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team
• You understand operational risks and are able to mitigate them proactively
• You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to
• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback
• You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers
• Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn
• You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work

Desirable

• We’re looking for an Assets Operations Senior Specialist to join our team, focusing on Assets within the Global Products Operations area
• An Assets Operations Senior Specialist's role is to support the Assets product team as a representative of the Payment Operations organization in the United States - to ensure that new and current products, features and processes scale efficiently and securely
• Handle manual recurring tasks that result from customers investing, divesting, or moving funds into different asset products such as stock or interest accounts
• Provide daily support to the stakeholders involved in the launch, maintenance and improvement of products owned by Assets
• Maintain consistent and high level execution of recurring responsibilities within the Assets domain
• Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimization
• Coordinate new products/partners set-up, testing and launches from operational side
• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in - and outside of the organization (from Finance to Compliance and beyond)
• Own training, communication and documentation of the Assets Operations domain
• Act as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise
• Act as first point of contact for global products in Payments Operations organization as well as Product teams