Application Support Team Lead, Genius Sports
1-3 days a week in office
Sports data and technology company
Job no longer available
Sports data and technology company
1001+ employees
Job no longer available
1-3 days a week in office
1001+ employees
Company mission
To be the must-have digital technology partner for all leagues, sports content distributors, sportsbooks, and brands.
Role
Who you are
- Proven experience in a leadership or team lead role within an operational or technical support environment
- Basic knowledge of cloud computing and experience using tools from modern infrastructure providers, with a preference for familiarity with Amazon Web Services (AWS)
- Adaptability and attention to detail
- Ability to prioritize and effectively address multiple tasks and projects in a fast-paced work environment
- Troubleshooting skills. Ability to resolve technical issues while functioning within a support team structure
- Basic coding skills and experience scripting with a preference for C#, Java/JVM languages, Python, or JavaScript
- Excellent written and verbal communication skills
- Adept at reducing the signal-to-noise ratio, allowing you to identify and prioritize high-impact areas that deliver maximal value and return on investment
Desirable
- Knowledge of Sport, particularly American Football, Basketball, Football, Tennis, and/or Volleyball
- Familiarity with basic security principles
- Experience working with Software Engineering teams, customer support teams, and end users/customers
What the job involves
- As an Application Support Team Lead, you will lead a technical team dedicated to supporting the business unit's goals
- Your role will focus on enhancing stability, resiliency, and operational efficiency by integrating operations with engineering
- You will mentor and guide team members, ensuring the delivery of high-quality support and automation solutions
- Lead and mentor the operational engineering team, providing guidance, support, and professional development opportunities
- Primary support of game day activities, including quality control, analysis, troubleshooting, and intervention in adverse scenarios
- Support integration and go-live activity for new data feeds, products, or customers
- Perform regular sweeps of dashboards, alerts, and observability systems to identify issues and notify stakeholders of faults and downstream impact
- Manage service tickets and escalate to product engineering when necessary
- Automate common operational workflows to alleviate common support requests, drive efficiency in the operations team, and increase the resilience of our customer experience
- Develop operational run-books, guides, dashboards, and alerting for the wider support team to manage our products at scale
- Assist in testing system releases, maintenance, and updates to ensure user needs are met
- Foster a culture of continuous improvement, encouraging team members to innovate and implement best practices
Salary benchmarks
Our take
Genius Sports is a sports data and technology provider that acquires precise data about worldwide sports events. It then delivers data in the form of video streaming and integrity services to the sports, betting, and media ecosystem in order to empower them to create unique fan experiences.
The company differentiates itself through the fact that it has exclusive rights to access the official data of its over 240k covered events, being the official provider of critical data about these events. Since launching they have become the trusted partner of over 400 organisations such as NFL, NBA, FIFA, EPL, and NASCAR.
Genius Sports operates in a competitive field, with the likes of Sportradar and Stats Perform. However, the company's range of strategic acquisitions, partnerships, dMY Technology Group merger, and its impressive NYSE valuation have further increased its stake in this competitive industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"There are so many intricacies in sports and sports strategy, that I'm always learning at Genius. And the opportunity to work on sports models for..."
Funding (1 round)
Oct 2015
$12.5m
GROWTH EQUITY VC
Total funding: $12.5m
Company benefits
- Annual leave allowance
- Skills training
- Fitness & wellbeing programme
- Work from home opportunities
- Health insurance
- Workcation (1 month working from anywhere worldwide)
- Volunteer Day
- World Mental Health Day off
- Christmas-New Year off
Company values
- One team - We use our collective intelligence to work towards shared goals. We never let egos get in the way. We look out for each other and communicate actively and openly
- Being brave - We think big and act boldly. We set ambitious goals that push boundaries and inspire us. We're obsessed with revolutionizing sports
- Driving change - We have a growth mindset. We seize opportunities that fuel our ambition. We go all in to make those opportunities a success
Company HQ
Soho, London, UK
Articles
Leadership
Mark Locke
(CEO)Under Mark’s leadership, Genius has grown exponentially to become one of the world’s largest sports data and technology companies.
People progressing
Katie joined in 2019 as a Legal Assistant in London. She combined two years of study with her role to qualify as a solicitor and is now based in NYC as a Foreign Legal Counsel - Regulatory Licensing.
Diversity, Equity & Inclusion at Genius Sports
- As well as having specific policies, practices, and training in place, we also operate a dedicated ‘Diversity & Inclusion Action Group’ of volunteers from all levels and areas of the business. This Group plays a key role in turning ideas into actions, and our volunteers have created and run original initiatives increasing awareness and understanding of issues including unconscious bias, racial equality, and neurodiversity across our business.
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