Associate Director of Business Operations and Strategy, Lloyds
£65.4-72.7k
+ An annual performance-related bonus + Share schemes including free shares
2+ days a week in office
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£65.4-72.7k
+ An annual performance-related bonus + Share schemes including free shares
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Deep technical knowledge of Trade Innovation Plus as an operating system
- Strong knowledge of Traditional Trade products
- Solid understanding of system architecture, including how data moves upstream and downstream for reporting
- Knowledge of data management principles and associated treatment requirements
- Experience implementing new systems or applications, including UAM Testing and writing test scripts
- Project management experience acting as an SME across initiatives, with the ability to work effectively with 3rd‑party vendors
- Business Incident Management experience, including contributing to root cause analysis (RCA)
Desirable
- Experience managing SME resource or prior line management exposure
- Leadership experience within operational or technical environments
What the job involves
- Client Operations brings together multiple business areas to create a seamless and enhanced experience for our Corporate and Institutional Clients (CIB)
- We have an exciting opportunity to join our Business Operations and Strategy team, where you’ll lead on the implementation of new systems, applications and process change across the Traditional Trade portfolio
- You’ll also help ensure our platforms remain robust and efficient, support incident management activity, provide SME input across multiple projects, and work closely with 3rd-party vendors and engineering teams to deliver ongoing system and process improvements
- You’ll also collaborate across the wider CIB servicing network, building strong relationships and simplifying complex information so colleagues can make informed decisions
- Supporting business areas within Client Operations and the wider CIB servicing network
- Ensuring systems, applications and processes enable effective, customer‑focused change
- Working across a varied portfolio of activity, focused on Traditional Trade
- Building strong relationships and simplifying complex information to support decision‑making
- Supporting the implementation of new systems and applications
- Managing relationships with 3rd‑party vendors where required
- Participating in Business Incident Management with RCA contribution
- Acting as an SME across multiple concurrent projects, providing project support
- Supporting engineering teams (UK & India) with ad‑hoc weekend work to deliver system changes
- Supporting the management of SME resource as needed
Application process
- End Date: Friday 13 March 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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