Advisory Solution Consultant, ServiceNow
CRM Foundry
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We are seeking a dynamic and experienced technical presales professional to join our CRM Foundry SSC team
- This is a hands-on role that requires technical depth, consultative and CRM industry expertise
- You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve built multiple use cases in the platform and enjoy experimenting with AI. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization
- Curiosity – Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends
- Collaboration – Proven ability to work across functions, building rapid solutions in team environment
- Communication – Clarity in explaining ideas, experience presenting to executive level stakeholders
- Change Agility – Thrives in ambiguity and fast iteration
- 5+ years in technical consulting, solution engineering, or customer facing technical roles
- Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in the function or industry
- Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms
- Ability to architect and implement complex systems under tight deadlines
- Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies
- Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent
- Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus
- Deep expertise with ServiceNow’s CRM (CSM, FSM, SOM) solutions and the NOW platform including OOTB Agents & Agent Studio
What the job involves
- You will join a team of expert ‘builders’, passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You’ll be responsible for bringing cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements
- Our mission is to partner with the Core and CRM SC teams often in partnership with the Core AI Foundry team and work directly with customers to understand their unique challenges and build intelligent, scalable AI first CRM solutions that solve their most mission-critical challenges
- Conduct discovery sessions to understand customer environment, business challenges, and constraints
- Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life
- Lead workshops and demonstrations for C-level executives and business stakeholders
- Iterate quickly based on evolving capabilities and customer feedback
- Create re-usable components and accelerators for future engagements and contribute to the development of best practices
- Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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