Client Success & Content Lead, Equus Software
Cloud-based mobility solutions
Job no longer available
Cloud-based mobility solutions
201-500 employees
Job no longer available
201-500 employees
Company mission
To provide great employee, HR and Mobility team experiences.
Role
Who you are
- We are looking for a proactive, people-first Client Success & Content Lead to join , that is a fast-growing SaaS product focused on making complex business processes simple, intuitive, and efficient
- Experience in SaaS client success, onboarding, or support roles
- A strong writer with a knack for simplifying complex ideas
- Comfortable creating and editing content — from help docs to short-form video scripts
- Organized, proactive, and customer-obsessed — you genuinely care about user success
- Bonus: experience with tools like Intercom, Hubspot, Canva, Loom, or similar
What the job involves
- You will be responsible for helping our clients thrive, creating compelling content, and driving adoption across our platform, while being at the intersection of onboarding, support, client success, and marketing - helping users succeed and shaping how we present ourselves to the world
- Guide new clients through onboarding, ensuring they’re up and running smoothly
- Act as a trusted partner to users, answering adoption questions and offering solutions
- Identify recurring client queries to improve onboarding flows, help content, and training materials
- Champion the voice of the client internally to help shape product and support improvements
- Oversee the creation of help articles, training videos, and support content
- Keep guides and documentation up-to-date and intuitive for all types of users
- Coordinate with product and design teams to ensure help materials match new features
- Working with Product Marketing, create and manage social media content that showcases new features, client success stories, and thought leadership
- Write and design promotional materials and guides to support product adoption
- Collaborate with sales on materials for prospective clients
- Engage with the sales team to gather product feedback and insights from prospects
- Provide training and support to the sales team on new features and client use cases
- Assist in answering sales questions about features, capabilities, and adoption
- Pitch in on support queries when needed
- Support the creation of case studies, decks, and client-facing collateral
- Continuously look for ways to improve the overall client experience
Salary benchmarks
Our take
With more than 20 years of experience and bootstrapped since birth, any other company management team would have slipped Equus Software into complacency. Instead, its founder and former CEO, Mark Thomas, has responded to tech innovations with unprecedented dexterity, having grown the company 747% since 2009.
Throughout the 2020s, the four flagship products under Equus’s belt have become mainstays of talent mobility, providing a seamless solution to managing remote and on-the-go teams, all whilst providing assistance in recruitment and onboarding. Products include small and large team variations of Assignment Pro, helping companies save money and maintain communication and visibility as well as Global Expansion, software that assists in expanding to new territories without having to open an office there. The success of Equus’s products, it claims, comes down to long-term client relationships and the growing global and remote needs of companies.
As a background assistant for an increasingly globalized enterprise theatre, Equus has kept up with innovations and prospered because of it. Moving forwards, it continues to acquire global software companies and expand its product line.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Permanent Role – You will not start over when moving projects. We only hire passionate people who are looking for a long-term opportunity with a growing company
- Learn best practices and become a SME with our technology
- Great salary and benefits. We have highly competitive salaries and offer great bonuses for exceptional contributors. We have enterprise-class benefits
- Great location! This is a hybrid opportunity
- Nice office, relaxed and collaborative atmosphere with a casual dress code
- Software is our business! We’ve been developing software for 20 years, and we’re growing fast. You’ll be a part of a team that develops software quickly and effectively
- Take advantage of Innovation Day with every release. Play with whatever technology you want, learn what you want, try out something new! You will get to present it to the company. Many innovations have made it into our products!
Company HQ
Union Square, Lakewood, CO
Leadership
Mark Thomas
(Co-Founder & Executive Chairman)Founded Equus Software in 1999. BS in Journalism and Advertising from University of Kansas, MA Business from Webster University.
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