Staff User Researcher, Coinbase
Coinbase Developer Platform
$188.3-221.5k
+ Bonus + Equity
The world’s leading exchange for digital currencies
Be an early applicant
The world’s leading exchange for digital currencies
1001+ employees
Be an early applicant
$188.3-221.5k
+ Bonus + Equity
1001+ employees
Company mission
Their mission is to create an open financial system for the world and to be the leading global brand for helping people convert digital currency into and out of their local currency.
Role
Who you are
- 7+ years of user research experience, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders
- Experience scaling UXR so that a variety of stakeholders can conduct effective and valuable research under your guidance
- Experience researching developer products and tools
- Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.)
- Provides both confident team leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research
- Easily communicates complex concepts, with ability to influence strategy and decision making
- Can successfully manage project prioritization and multiple stakeholder relationships independently
- Experience with both moderated & unmoderated testing
- Collaborative attitude, team mentality, and humility
- A learner’s mindset, seeing feedback as a chance to grow
- Interest in crypto or financial products
Desirable
- Research experience working with AI
- Experience as a developer
- User of Coinbase products
What the job involves
- We are looking for a UX Researcher to help us build products and tools that support the developer experience
- By researching the usability and ease of integration, the developer journey, user types, opportunities to improve documentation, and the developer's overall experience you will drive material product impact
- You will also empower and enable the product team to conduct their own research through your expert consultation and facilitation
- Leading the UX Research function for our Developer Product Group, working in close partnership with the Design and Product teams - from large foundational and generative projects to evaluative, tactical, and investigative quick wins
- Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed
- Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions
- Creatively think of new ways to enable the team to more easily gather their own feedback from developers
- Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team
Our take
Coinbase allows its users to create their own crypto wallets and start buying or selling cryptocurrencies by connecting with their bank accounts. It also provides a series of merchant payment processing systems and tools that support transactions with many popular websites.
Coinbase has recently made a big push to broaden its services away from consumers and they want to cater services from institutional investors.
Coinbase currently offers one of the largest selection of cryptocurrency assets - over 10,000 but does not allow trading on all of them. The company wisely keeps such offerings to the most stable assets however, the list is always expanding. Coinbase see a much wider adoption of cryptocurrency and tokens in the future, and plan to expand potentially to millions in the future. It speaks volumes to Coinbase's goals of wider global adoption that former UK Finance Minister George Osborne is now an Advisor at the company.
Coinbase's lofty ambitions paid off in it being the first crypto listing on the NASDAQ. The company has weathered several bull and bear runs in the cryptocurrency industry through diversification of its offerings, including wallet-as-a-service technology for crypto platforms, and has acquired healthy coffers of cryptocurrency assets. The aim is to eventually operate independently of the volatility surrounding cryptocurrencies.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Oct 2018
$300m
GROWTH EQUITY VC
Oct 2018
$108.1m
SERIES D
Total funding: $633.4m
Company benefits
- 12 weeks maternity/paternity leave
- Vision and dental care
- Commuter benefits
- Learning and development budget
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- Clear Communication - Share information efficiently, improving collaboration and productivity. Practice active listening while. Being candid and kind
- Positive Energy - Be optimistic about the future and determined to get there. Co-create solutions and work together to get there
- Continuous Learning - We view every situation as an opportunity to learn, We value giving and receiving regular feedback
- Efficient Execution - We complete high quality work quickly by working smarter, not harder. We prefer automation over manual work
- Act like an owner: We take 100% responsibility for achieving the mission. We seek to improve all aspects of our company even in ways that are not explicitly part of our job. We run through brick walls.
- Customer focus: We are deeply focused on solving our customers’ problems with technology, by enabling them to acquire, store and use crypto. We strive to be the easiest to use, most trusted and most secure platform. In every decision we make, we ask, “How does this create more value for our customers?”
- Repeatable innovation: We are builders, leveraging technology to improve the world, constantly shipping ideas vs just discussing them. We know that companies must continually reinvent themselves to avoid stagnation. We have a high tolerance for failure, investing 10% of our resources in venture bets that are uncomfortably ambitious
Company HQ
Civic Center, New York, NY
Articles
Leadership
Brian Armstrong
(CEO)Previously founded UniversityTutor.com, also worked as a Software Engineer at AirBnb
Alessia Haas
(CFO)Previously held various head positions, including VP at GE Healthcare, Director at Merrill Lynch and CFO at CIT Bank and Oz Management
People progressing
Joined as a Compliance Analyst, promoted to Compliance Partnerships Senior Associate in 15 months. 2 promotions later, she is now a Financial Crimes & Compliance Manager.
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