Customer Support Specialist, Whop
$48k
Marketplace for communities, courses and software
Open for applications
Marketplace for communities, courses and software
101-200 employees
Open for applications
$48k
101-200 employees
Company mission
To create a new paradigm of the internet – where connection, consumption, creation and commerce can happen all in one place.
Role
Who you are
- You are scrappy, have a bias for action, and are the hardest worker you know
- You have excellent communication skills (written and verbal)
- You are familiar with Whop, either as a buyer or seller
- You have previous experience in a customer-facing role, either in running your business or in a customer support (or similar) role
- You are familiar with Whop, either as a buyer or as a seller
- You are utterly insane at everything you do and have an exceptional work ethic
- You have strong communication skills and instant response times
- You have high attention to detail; you care deeply about correctness
- You are low-ego, non-performative, and process-driven
- You love getting creative and doing anything it takes to solve a hard problem
- You are scrappy and have a bias for action: no task too small, no idea too big
What the job involves
- As a Customer Support Specialist, your mission is to give Whop users the best support on the internet
- You will field user questions via Intercom, troubleshoot and resolve any issues, escalate product feedback, and do absolutely whatever it takes to make sure Whop users’ support expectations are wildly exceeded
- This role reports to the Head of Trust
- Available shifts are:
- 12:00 am EST to 8 am EST
- 8:00 am EST to 4:00 pm EST
- 4:00 pm to 12:00 am EST
- Weekend shifts are rotational - you must be available to work on some weekends
- Be the first point of contact for users and creators, managing inquiries via Intercom
- Troubleshoot and resolve issues with clear, easy-to-follow guidance
- Work with the team to tackle complex problems and escalate when necessary
- Keep customer satisfaction high with responsive, effective, and friendly support
- Jump into team meetings and help us continuously improve our support game
- Get creative - you have the autonomy to go above and beyond and do whatever you need to do to create the happiest customers on the internet
- Within 30 days, you will deeply understand Whop’s product, Intercom workflow, and how to track your performance metrics
- Within 60 days, you will know how to escalate complex problems and surface product feedback to Whop’s engineering teams
- Within 90 days, you will consistently meet or exceed all target metrics and find creative ways to make the support experience feel magical for Whop users
Our take
Navigating disparate marketplaces and leveraging guerrilla-style selling tactics on social media platforms such as Facebook can pose challenges for those aiming to sell communities and digital products. Whop steps in as a marketplace website and platform designed to streamline this process, aiding influencers, communities, and software sellers in reaching millions of eager customers seeking connection, education, and product acquisition.
Focusing on digital economies like online gambling, crypto trading, and gaming, Whop offers a marketplace for buyers with diverse subscription levels to access Discord, chatrooms, and apps. These avenues not only offer income opportunities for buyers but also serve as fertile ground for entrepreneurs seeking to tap into a vast customer base numbering in the millions.
While Whop's niche may not appeal to everyone in the manner of mainstream eCommerce platforms like Etsy, its robust customer base signals a growing trend of entrepreneurs seeking to monetise their online presence. The platform's social features mirror the culture and camaraderie prevalent in blockchain and crypto trading communities, indicating a sustained relevance and growing trajectory - backed by significant funding - in the foreseeable future.
Steph
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Company benefits
- Unlimited PTO, Health, Vision, and Dental coverage
- Brooklyn, New York | Check out our office here and here
- Daily $20 lunch, $25 dinner Uber Eats credits
- Hiring everywhere, hybrid company model
- State of the art gym access @ Equinox
- Latest 14 or 16 inch Macbook Pro
Company HQ
South Williamsburg, NY
Leadership
Steven Schwartz
(Co-Founder & CEO)Currently a Board Member at POSH. Previously CEO of Varfaj Partners, Technology Director at SoleStrike, and Summer Analyst at Accenture.
Jack Sharkey
(Co-Founder & CTO)Previously Co-Founder at Frosted, Business Technology Consultant at Lucratyva, Lead Developer and Project Manager at Varfaj Partners and Software Developer at Loeb.nyc.
Cameron Zoub
(Co-Founder & CGO)Previously Co-Founder at Frosted, Varfaj Partners and SoleStrike and COO of Conjug8.
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