Quality Engineer, Replicant
Call Intelligence, Contract
+ Equity
Call center AI chatbots
Be an early applicant
Call center AI chatbots
101-200 employees
Be an early applicant
+ Equity
101-200 employees
Company mission
To provide clients with an artificial intelligence solution that their customers enjoy speaking to.
Role
Who you are
- Experience with QA for customer support call centers or contact centers
- Experience completing acceptance testing
- Experience writing test cases
- Experience testing REST APIs
- Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible
- A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers. Maintaining positive working relationships with them is paramount to the success of our business
- Excellent communication skills and a vivid imagination
- Open Minded and independent thinker who likes to own and solve challenging and complex problems
- Willingness to learn new skills, technologies, and frameworks as needed
- Proficiency with code versioning systems such as GitHub or GitLab is a plus
- Experience with cloud hosting providers such as AWS and GCP is a plus
- Experience with Automation Testing frameworks is a plus
What the job involves
- We’re looking for a Quality Engineer with strong testing, automation, and communication skills to efficiently test and build quality checks for our Conversation Intelligence product
- You will have the opportunity to improve our processes where necessary, explore products and features built with modern tooling, and help level up our growing team
- Solve interesting challenges as not all of the problems we encounter have frameworks or well-defined solutions
- Ownership; we know that we don’t know everything and want your help to be part of the solutions
- Review and improve datasets for LLM models and prompts
- Work collaboratively with developers, product managers, and customers to ensure our products are the best they can be
- Work as an integrated member of a fully remote, cross-functional agile team
- Manually review recorded calls to identify issues and make suggestions for improvement in our analysis pipelines
- Create test cases and manually test tickets as part of the agile team
- Create bug tickets within JIRA and retest fixes
- Participate in regular team meetings and offer support where needed
Our take
Whilst automation and AI are being applied to industries across the world, customers must still endure long waits and inconsistent service from telecommunication services. In addition to this, customer service agents must answer the same repetitive questions hundreds of times every day, which is both expensive and inefficient. Replicant uses neural networks to provide completely autonomous call center technology, that aims to provide intelligent and human-like alternatives to customer service agents.
Replicant's service understands context, accents, slang, and technical terms, providing far more intelligent results than simple answer-recognition phone services. Although various startups are taking steps towards reducing bottlenecks within customer service calls through autonomous chatbots, Replicant stands out by focusing on providing realistic and engaging conversation through neural networks, providing a convincing replacement that reduces costs and frustrations within call centers of any type.
Replicant has secured a good amount of funding to fuel its to ambitions to expand research and development, improving its conversations, and launch new automated channels. The company also plans to increase headcount across a range of teams, onboard new customers, and launch professional development programs for its employees.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2022
$78m
SERIES B
Sep 2020
$27m
SERIES A
Total funding: $120m
Company benefits
- Company Equity
- Health insurance
- Remote-friendly
- Frequent offsites
- Unlimited vacation
- Sabbatical program
- Equipment stipend
- Wellness stipend
Company values
- Blade runners - We take ownership and pride to influence the outcomes of our goals and like a Blade Runner, are resourceful in accomplishing them
- Självdistans = Swedish for “self-distance”; the ability to reflect on oneself and one’s relations from an external perspective. We act with objectivity, never letting our work define us
- Bread makers - We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to elevate our company mission
Company HQ
Presidio of San Francisco, San Francisco, CA
Articles
Leadership
Gadi Shamia
(CEO)They co-founded TopManage before spending 6 years at SAP and Magneto, as well as COO positions at Adobe and Talkdesk. They co-founded Replicant in January 2019, serving since as CEO.
Benjamin Gleitzman
(CTO)Having studied at MIT, they worked as a Software Engineer for Hunch and co-founded NextStep and ShockBottoms. They spent 6 years as an eBay Software Engineer before co-founding Ruse, MONA, and Replicant.
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