Senior Customer Success Manager, Persado
$100-130k
Digital marketing automation
Open for applications
Digital marketing automation
201-500 employees
Open for applications
$100-130k
201-500 employees
Company mission
To drive better societal outcomes by applying the power of AI and machine learning to an organization’s choice of words.
Role
Who you are
- 3-6 years of relevant experience as a Customer Success Manager, Account Manager, or similar at a high growth SaaS, technology or digital marketing company or consultancy with large Enterprise customers
- Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, project management, etc.)
- An analytical mindset and comfort with data and basic business math to support results processing, and business value/ROI and impact reporting. Able to navigate simple calculations and pivot tables in Excel and/or Google Sheets
What the job involves
- As a Customer Success Manager, you will be responsible for partnering with both internal teams and customers to drive value through adoption of Persado’s platform
- You will collaborate with customers daily to build relationships, establish success metrics & track results, drive utilization, bring awareness of all available Persado solutions, and uncover growth opportunities
- Drive customer engagement and adoption of Persado, serving as the primary day-to-day client contact
- Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan and operating playbook that moves customers along a maturity path
- Deliver against customer’s strategic organizational objectives on a quarterly, semi-annual and / or annual basis
- Build and expand core relationships throughout the organization
- Partner with CS and Sales leadership to identify and expand account opportunities
- Be an advisor, expert and evangelist of Persado products and testing methodologies: educate and onboard customers, develop users and supporters, build a story of program success, and advocate for customer needs
- Collaborate with marketing managers, analysts and deployment specialists at your customer account to identify and plan campaign opportunities
- Lead bi-weekly or monthly status calls and other ad hoc working sessions (planning, support, results review)
- Play a leading role in business reviews and program governance meetings and serve as the primary point of escalation
- Use creative problem-solving to manage multiple work streams simultaneously and deliver results in a fast-paced environment. Build and advance skills including:
- Identify opportunities for process or product improvements to improve customer experience and outcomes
- Platform analytics (ex: Google Analytics, Adobe Analytics, Bluecore) and testing and delivery platforms (i.e. Salesforce, Adobe, Optimizely)
- Build a strong understanding of cross-channel digital marketing (email, web, search, social and other paid media, mobile, etc.)
- Travel to clients as needed (estimated 1-2 times per quarter)
Our take
When a bank tries to persuade you to take out a new credit card, the marketing messages can be phrased an infinite of ways. The problem is that they have a limited amount of characters to convey their message.
Persado is an AI platform that lets businesses automate the way they generate digital marketing messages. It unlocks the value of the right words at every customer interaction, helping businesses to persuade its customers to perform an action. It has recently added generative AI features to its product line, allowing companies to generate precisely targeted copy in UI elements (for instance, the header of a eCommerce shopping cart page) to customers in real time.
Best Buy, Citi, Verizon Wireless and Neiman Marcus are just some of Persado's clients. However, their technology can be used beyond the corporate world. Persado works with public sector agencies which can use its tools to boost stakeholder engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
May 2016
$30m
SERIES C
Jan 2015
$21m
SERIES B
Total funding: $66m
Company benefits
- Persado’s hybrid working model empowers both remote and in-office work equitably!
- Competitive and equitable compensation
- Generous benefits packages globally
- 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future
- We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources
- $1250 Employee Enrichment Fund to pursue a passion or upgrade your home office!
- Structured onboarding program to ensure a confident start and long-term success for new hires!
- Strong emphasis on career development and mobility, continuous feedback loops and performance management
- Flexible time off to support work-life harmony (including Summer Fridays)
- #PersadoCares! 2 paid Volunteer days per year and $100 charitable donation match
- Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, monthly diverse speaker series, commitment to bias-free recruitment, ERGs (#culture, #mindsmatter, #parents, #women, #green, #pride and growing)!
- Recognition, Rewards and Ideas to Action programs to recognize the contributions and impact of Persadoans across the globe!
Company values
- People
- Effectiveness
- Resilience
- Science
- Action
- Disruption
- Owning the truth
Company HQ
NoMad, New York, NY
Articles
Leadership
Alex Vratskides
(CEO)After studying at Columbia University, Alex founded Upstream in 2000, where he has worked for over 20 years and currently serves as a Board Director. In December 2012, he co-founded Persado, working as CEO since.
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