Partner Engineer, Stripe

• Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field
• 6+ years of experience in data analysis, business intelligence, or data engineering, preferably in technical operations support
• Strong SQL proficiency for data manipulation and analysis
• Ability to develop tools or automate processes using programming languages (e.g., Python, Go)
• Experience with data warehouses (e.g., Snowflake, Redshift) and data modeling
• Proficient in data visualization tools (e.g., Tableau, Power BI) for creating dashboards and reports
• Skilled in identifying and troubleshooting technical issues through data analysis
• Excellent problem-solving and communication skills for conveying technical concepts to diverse stakeholders
• Experience in Partner Engineering, Technical Operations, or similar roles
• Understanding of API integrations and basic application development

Desirable

• The Global Partner Engineering and Operations (PE&O) team is a critical component of Stripe’s broader Global Partnerships organization and a cornerstone of our success
• We are responsible for managing the technical and operational aspects of new and existing strategic product partnerships and programs
• Positioned at the intersection of product, engineering, and partnerships, we serve as a vital link that fosters seamless collaboration, which is essential for Stripe’s rapid growth trajectory
• The PE&O team comprises a hybrid mix of business and technical professionals focused on operational execution with financial ecosystem partners
• We ensure smooth technical onboarding and implementation with partners while managing recurring KTLO (Keep-The-Lights-On) operations and monitoring stringent quality and performance targets
• Our team drives global, partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability
• As domain experts aligned with specific Stripe products (such as Stripe Payments, Stripe Tax, and Stripe Billing), Partner Engineers play a key role in scoping new partner opportunities and recruiting new partners to adopt the latest Stripe platforms
• Our dynamic and versatile team takes on a variety of responsibilities daily, including driving alignment and coordination among cross-functional teams and partners, analyzing insights and trends from our data to inform decision-making, and developing innovative tools and processes to scale our impact
• As an Operational Excellence Partner Engineer within the Global Partner Engineering and Operations (PE&O) team, you will be a key driver in optimizing the efficiency, reliability, and scalability of our technical partnerships and programs
• This role is focused on identifying operational bottlenecks and areas for improvement across our partner lifecycle and internal workflows
• You will achieve this by leveraging data and analytics to gain deep visibility into operational performance, health, and trends
• Furthermore, you will be responsible for designing and building the essential tooling and automation solutions needed to streamline processes, reduce manual effort, and proactively address operational challenges
• Your contributions will directly enhance the PE&O team's ability to operate effectively at scale, ensuring a seamless experience for our partners and accelerating Stripe's mission to increase the GDP of the internet through robust and efficient technical operations
• Data Analysis for Operational Insights:
• Leverage data analysis to monitor the health and performance of partner integrations and operational workflows, identifying trends, anomalies, and areas for improvement
• Translate data-driven insights into concrete operational recommendations and requirements
• Perform root cause analysis on operational issues using data, providing clear explanations and data-backed solutions
• Operational Tooling & Automation Development:
• Design, build, and maintain tools and automation scripts to streamline manual operational processes within the Partner Engineering and Operations team
• Develop solutions that enhance efficiency, reduce manual effort, improve data accuracy, and increase the scalability of our partner operations
• Identify opportunities to automate repetitive tasks across data collection, processing, and operational workflows
• Data Infrastructure & Reporting:
• Design, build, and maintain robust and scalable data pipelines (ETL/ELT) to integrate data from various operational and technical sources
• Develop and optimize data models to support both analytical needs and operational monitoring
• Create and maintain dashboards and reports that provide real-time visibility into key operational metrics and system health
• Operational Excellence & Process Improvement:
• Work closely with the Partner Engineering and Operations team to understand their workflows, challenges, and tooling needs
• Proactively identify bottlenecks and inefficiencies in existing processes using data and observations
• Champion best practices in operational monitoring, alerting, and incident response from a data and tooling perspective
• Collaboration & Support:
• Serve as a key technical resource for the team, providing expertise in data, automation, and operational tooling
• Collaborate with engineering and product teams to advocate for operational needs and integrate tooling solutions where necessary