Technical Account Manager, HUMAN
Bot mitigation & fraud detection platform
Be an early applicant
Bot mitigation & fraud detection platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To protect the integrity of the digital world by ensuring that every interaction, transaction, and connection is authentic, secure, and human.
Role
Who you are
- Client-facing experience: Have 5-7 years of experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts
- Eager to learn and grow: Open-minded and committed to personal and professional development
- Technical aptitude: While technical savviness is preferred, a willingness to learn and grow is essential
- Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met
- Strong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams
- Collaborative mindset: Work collaboratively with teams across the company. Be a team player
- Highly motivated to quickly learn HUMAN’s products with emphasis on Enterprise Security products (Sightline), the TAM role and add value to the Customer Success team
- Problem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail
- Educational background: Bachelor’s or Graduate’s Degree in computer science, engineering, mathematics, information systems, or a related field is preferred
- Experience in B2B SAAS, SQL, Javascript, Kibana and other cloud and software systems is an advantage
- Bilingual (English/French) is an advantage
What the job involves
- HUMAN is looking for a Technical Account Manager to join a dynamic team driving the future success of our customers. You will work strategically to maximize our client's protection in real time, while focusing on the value our customers see from you and managing the complete customer lifecycle
- Our technology is critical to our customers; as a core member of this team, your job is to ensure flawless customer service, with empathetic engagement, technical savviness, and deep product knowledge. Your exceptional organizational skills allow you to keep many balls in the air at the same time
- You will be responsible for managing the day to day relationships with your customers, surfacing risks and opportunities to the business, being the voice of the customer in our organization, and the voice of HUMAN to the customer
- The relationship you build with your managed customers has a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met
- Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts
- Expand and develop client relationships: Be the primary focal point for our customers. Build and maintain deep-level partnerships with customers to foster long-term cooperation and success
- Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers
- Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience
- Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs
- Educate and enable customers on our products: run enablement sessions and create materials for your customers
- Highly motivated to quickly learn HUMAN’s products with emphasis on Enterprise Security products (Bot Defender, Code Defender, Credential Intelligence and Account Defender), the TAM role and add value to the Customer Success group
- Lead Executive Business Reviews on a regular basis with key customers and HUMAN stakeholders, from leadership to business and technical champions to technical practitioners
Salary benchmarks
Our take
HUMAN develops threat intelligence software to detect and nullify online bots imitating humans. The company has been in operation since 2011, but was originally known as White Ops until Goldman Sachs acquired it in 2020.
It’s estimated that enterprises lose around 5% of their annual online revenue because of bot fraud, which makes up a vast majority of all internet attacks. Skyrocketing bot traffic online since 2020 has led to a massive uptick in demand for services like HUMAN's, and the company now counts the likes of Adobe and Yahoo as customers.
HUMAN has established itself as a leader in its market, operating on five continents. With the Goldman Sachs acquisition and strong funding at its back, the company is showing no signs of slowing down. It has continued to bolster its position by merging with web app safeguarding business PerimeterX, as well as acquiring anti-malvertising leader clean.io. In 2024 it announced a string of new leadership hires amidst accelerated investment in the public sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$50m
GROWTH EQUITY VC
Jan 2022
$100m
GROWTH EQUITY VC
Total funding: $181m
Company benefits
- Work and Life, Not Work or Life: At HUMAN, we offer flexible work, generous time off, and a culture that values rest so you can grow your career and live your life fully.
- HUMAN Days : At HUMAN, we believe in making a meaningful impact beyond our work. HUMAN Days give our team dedicated time to give back, support their communities , and act with purpose. Being HUMAN means leading with humanity—inside and outside of work.
- Investing in You: Competitive pay, equity, benefits and perks to support you. Grow with HUMAN, tackle new challenges, and help make the internet safer for all.
- Wellness Stipend: Your well-being matters. Our annual wellness stipend supports your physical or mental health, your way.
- Remote, Hybrid, Human: From Zoom calls to hallway chats, we’re remote and hybrid. It’s not where you work—it’s how you show up that counts.
- Never Stop Learning: We believe in growth. Our yearly stipend supports your development – upskilling, reskilling, or deepening what you do best.
Company HQ
Ukrainian Village, New York, NY
Leadership
Tamer Hassan
(Co-Founder & Executive Chairman)Former pilot & officer in the United States Air Force. Founder & former CEO at big data analytics company, Compel Data Technologies.
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