Customer Support Consultant, Kyriba
+ S
Cloud based treasury and payment automation solutions
Be an early applicant
Cloud based treasury and payment automation solutions
1001+ employees
Be an early applicant
+ S
1001+ employees
Company mission
To help companies transform their liquidity management and use it as a strategic advantage.
Role
Who you are
- Bachelor or Graduate degree in Computer Science or Business/Finance or relevant technical work experience
- 3-5 years of experience in a support role
- Familiar with cloud-based service (SaaS) deployment and support
- Ability to deal with difficult callers and to work calmly and professionally under pressure
- Logical approach to troubleshooting including good analytical and problem-solving skills
- Familiarity or experience with treasury management systems, connectivity technology, and API
- Understanding of SAML specification to support Client Single Sign On (SSO) is a plus
- Fluent in Spanish, Italian or French is a plus
What the job involves
- Are you passionate about delivering exceptional customer experiences in the world of SaaS and treasury solutions
- This role is dedicated to providing outstanding customer support for Kyriba, ensuring clients receive a seamless, responsive, and highly effective service experience
- Key Tasks:
- Serve as the first point of contact for customer support queries and incoming calls
- Analyze and resolve client issues, meeting or exceeding key support metrics
- Prioritize client satisfaction with quality answers and empathetic communication
- Troubleshoot product issues and provide clear, timely solutions
- Support business processes such as cash management, payments, financial transactions, and general ledger tasks
- Efficiently manage multiple complex cases, focusing on high-priority issues
- Handle service requests, keep customers updated, and communicate effectively
- Escalate cases to managers when needed and follow up on investigations
- Collaborate with Account Management to track escalations and support business development
- Escalate to product teams and coordinate troubleshooting sessions
- Manage client requests related to Kyriba solutions
- Build expertise in Kyriba’s solutions to provide informed recommendations
- Identify monitoring gaps and recommend improvements
Salary benchmarks
Our take
Corporate liquidity - the ease of selling an asset without affecting its price and a measure of a company’s short-term health - increased by $180 billion between 2022 and 2023, indicating that now more than ever, economic uncertainty requires more rigorous financial health checks. Kyriba, who developed the first-of-its-kind corporate liquidity performance report, is creating products for just that.
Kyriba’s platform provides CFOs, corporate treasurers and IT analysts with the tools to connect, protect, forecast and improve their company’s liquidity. Automation tools developed by Kyriba provide performance and operational improvements to financial self-analysis and thereby offer actionable insights into company improvement. In short, Kyriba, with its 24 years of experience, is a strong alternative to traditional bank advice for corporations seeking improvements to their financial well-being. Kyriba’s risk management, treasury management, payments and connectivity products have seen the company process $15 trillion in payments annually.
Since its founder stepped down as CEO in 2024, Kyriba has received Growth Equity VC from longtime supporters Bridgepoint, accelerating its growth at a time when companies of all sizes need to asses their liquidity regularly.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Sep 2017
$42.9m
SERIES E
Sep 2016
$23m
SERIES D
Total funding: $150.4m
Company benefits
- Responsible Time Off - We trust and support our employees to take the time off that they need to work at their very best
- Company Matching 401K - We care about your financial future and want to help you plan for it in any way that we can
- Excellent Insurance Plans - Whether it’s medical, dental, or life insurance plans, including HSA and FSA account options, we have you covered
- Wellness Platform Incentives - From yoga to tennis, 5ks to book clubs, we have a holistic wellness program to help you stay happy and healthy, every day
- Disability Insurance - We will do everything we can to improve your care in the event of short-term or long-term disability
- Employee Assistance Programs - We have several programs to help set you up for success, both in and out of the office
- Legal Services - A highly experienced legal team is available to assist and support you in legal matters
- Pet Insurance - Pets are family. So from dogs to cats, birds to turtles, we want you to know that we’ve got your pet family covered
Company HQ
University City, San Diego, CA
Leadership
Melissa Di Donato
(CEO)Also the Small & Medium Enterprise Digital Adoption Task Force Member at the Department for Business and Trade. Previously a Member of the Advisory Board at Porsche AG, INED at JPMorgan Chase & Co and Founder at Inner Wings.
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