Senior Manager of Solutions Engineering, Twilio
$175.6-243.8k
Salary dependent on location
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$175.6-243.8k
Salary dependent on location
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 7+ years experience managing teams of pre-sales teams including solution engineers, solutions engineers, or solution architects
- BS in Computer Science or related field or equivalent experience 7+ years relevant work experience
- Excellent communicator and presenter able to gain audience confidence
- A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team
- A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact center, IP-based telephony, messaging, real-time communications, email, scaling web and mobile applications, and AI agents and use cases
- A world class communicator. Confident in influencing and engaging with a highly skilled and experienced audience and executives
- Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management a plus
- You are technically savvy and have experience with the cloud, APIs, enterprise software, and full stack technologies
What the job involves
- Twilio.org is seeking a technical leader for our technical pre-sales team covering our Social Impact markets.
- In this role, you will work cross functionally with Sales, Product, Partners, Social Impact, and Marketing leaders to set the strategy and direction of our technical engagement for our customers.
- You will manage a team of Solutions Engineers and be accountable for their development, performance, and operating model within the go-to-market organization.
- You will also be an engaged member of the solutions engineering team providing coverage to our strategic EMEA market customers
- Lead and manage a team of pre-sales engineers and architects to deliver solutions that create value for our customers and support their missions
- Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base
- Partner with sales leadership and product to develop strategies and vision for how Twilio can best drive Social Impact with our products globally including solution vision and blueprints
- Work across functions to ensure collaboration for shared goals and appropriate capacity for your team
- Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel
- Attract, develop, and motivate a team of hard-working Solutions Engineers and Architects, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis
- Provide solutions engineering for our EMEA region while managing your pre-sales team
- Develop deep understanding of the social impact use cases and technology ecosystem and articulate Twilio’s role in solving the challenges
- Partner with Twilio.org Marketing to create collateral, participate in webinars and attend conferences to inspire organizations to create solutions for their participants
- Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions
- Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus
- Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and other departments as necessary to make our customers successful on our platform
- Work with strategic partners to ensure customer deployments are successful, both commercially and technically, driving long term success
- Serve on a cross-functional account team with representatives from partner alliances, sales, product, operations, marketing, support, and social and environmental impact team members
- Support our field sales forecasting by providing insight to customer needs and risks
- Support highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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