Customer Success Specialist, Dealpath
$70-75k
OTE
$65-70k
BASE
This position is also eligible for Dealpath's equity plan
3 days a week in office
Deal management platform for commercial real estate
Be an early applicant
Deal management platform for commercial real estate
21-100 employees
Be an early applicant
$70-75k
OTE
$65-70k
BASE
This position is also eligible for Dealpath's equity plan
3 days a week in office
21-100 employees
Company mission
To empower real estate investment and capital markets with data and collaboration through purpose-built software.
Role
Who you are
- A proactive problem solver who feels excited about contributing new ideas towards achieving operational excellence in a fast paced environment
- Product-focused; you enjoy and feel challenged mastering new software
- Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
- Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes
- Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
- Bachelor’s degree or higher
- Strong written and verbal communication skills, with comfort presenting to senior executives
- Empathy for customers, and passion for helping them
- Demonstrated ability to manage ambiguity and apply problem-solving skills
- High attention to detail and accuracy
- Strong knowledge and proficiency in Excel / Google Sheets
Desirable
- Familiarity with Zendesk, Asana, Salesforce, Jira, and SQL
- Strong interest in a long-term career in Customer Success
- Prior internship experience supporting Customer Success or Go-to-Market teams
What the job involves
- As our Customer Success Specialist you will play a vital role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities
- The Customer Success team is supportive and values collaboration, which means they’ll be with you to support your career growth journey
- This role, you’ll gain the experience needed to advance into roles like Customer Success Manager or Implementation Manager, paving the way for a fulfilling career here at Dealpath
- Take charge of common platform questions and issues for customers from start to finish - while working in a dynamic and fast-paced environment
- Respond to inquiries in a timely manner to help our customers optimize Dealpath to meet their platform utilization and investment goals
- Develop deep product expertise, becoming a go-to resource for both customers and teammates
- Collaborate with cross-functional teams to identify areas where we can better serve our customer base through automation or added features
Our take
The PropTech market has had an up-and-down time over the last few years, with investment reaching record levels in 2021 before taking a dip the following year. The prospect of bringing a $217 trillion global industry into the 21st century is as challenging as it is appealing, due to a whole range of factors including unreliable data, as well as a complex and volatile market.
However, Dealpath is simplifying things by focusing solely on commercial real estate with its cloud-based deal management platform. Investment and development firms, as well as lenders, use the platform as a single point of reference for distributed deal information, while also getting access to real-time market data.
The success of Dealpath can be attributed to its partnership with CompStak in 2018, which provided the up-to-date data that has fueled the platform's rapid growth. This data-driven approach has earned Dealpath a strong reputation, attracting major real estate investment firms like AEW, Blackstone, and Oxford Properties. After expanding into Canada, Dealpath is now preparing for further international growth, bolstered by significant investments.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2022
$43m
SERIES C
Sep 2018
$10m
EARLY VC
Total funding: $65m
Company benefits
- Equity grant
- 401k plan
- Medical, vision, & dental
- Flexible vacation plan
- Health & wellness stipend
- Fully-stocked kitchen
- Commuter reimbursement
- Hybrid work policy
- Customized workstation
Company values
- Our people make us great – Our expertise, passion, and resourcefulness drive our success. We move as a team and motivate and challenge each other to continually grow. We take care of our people and we take care of each other
- Be a most trusted resource – Our customers can rely on us. We have empathy for our customers and are committed to raising the bar to provide better service to them
- Seek the best answers – We care deeply about our work and are always pursuing new and better solutions. We have meaningful opinions to share and we incorporate the ideas of others — we surround ourselves with diverse points of view
- We’re in it to win – We’re engineering an industry-defining company that focuses on high impact, sustainable, and compounding value for our customers, stakeholders, and careers. It’s a total team effort that requires relentless execution
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Mike Sroka
(Co-Founder & CEO)Forbes Real Estate Council Member & Contributor. Previously spent more than 10 years growing venture-backed software companies including Fanhood (acqquired by 21st Century FOX), Zynga (NASDAQ: ZNGA) and OneSeason (acquired by Cantor Fitzgerald).
Kenter Wu
(Co-Founder & CTO)Has also served as Dealpath's VP of Engineering and Head of Product. Previously worked as a Senior Software Engineer at Zynga, after interning in Software Development Engineering at Redfin
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