Customer Success Specialist, Dealpath

• A proactive problem solver who feels excited about contributing new ideas towards achieving operational excellence in a fast paced environment
• Product-focused; you enjoy and feel challenged mastering new software
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
• Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
• Bachelor’s degree or higher
• Strong written and verbal communication skills, with comfort presenting to senior executives
• Empathy for customers, and passion for helping them
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• High attention to detail and accuracy
• Strong knowledge and proficiency in Excel / Google Sheets

Desirable

• As our Customer Success Specialist you will play a vital role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities
• The Customer Success team is supportive and values collaboration, which means they’ll be with you to support your career growth journey
• This role, you’ll gain the experience needed to advance into roles like Customer Success Manager or Implementation Manager, paving the way for a fulfilling career here at Dealpath
• Take charge of common platform questions and issues for customers from start to finish - while working in a dynamic and fast-paced environment
• Respond to inquiries in a timely manner to help our customers optimize Dealpath to meet their platform utilization and investment goals
• Develop deep product expertise, becoming a go-to resource for both customers and teammates
• Collaborate with cross-functional teams to identify areas where we can better serve our customer base through automation or added features