Customer Success Manager, Lokalise
$53-92k
+ OTE with uncapped commission
Localization platform for agile teams
Job no longer available
Localization platform for agile teams
201-500 employees
Job no longer available
$53-92k
+ OTE with uncapped commission
201-500 employees
Company mission
To eliminate the hassle of localization by providing tools to automate, integrate, and better manage your translations.
Role
Who you are
- 2+ years of experience in Customer Success or a similar customer-facing role, preferably in a SaaS environment
- Demonstrated success managing a portfolio of 70–200+ accounts
- Prior experience in the localisation industry or working with localisation tools and workflows
- Strong verbal and written communication skills in English
- Ability to translate technical concepts into business value for diverse audiences
- Comfort with data analysis to inform customer strategies and prioritise actions
- Familiarity with customer success tools and metrics to manage retention and adoption at scale
- Proven ability to work independently while thriving in a collaborative, cross-functional team environment
Desirable
- Experience with technical SaaS products and the ability to explain them clearly
- A background in sales with a strong record of growth and customer expansion
- Fluency in an additional language, such as Spanish, French, or German
- Proficiency in data tools such as Metabase or similar BI platforms
- Strong organisational and prioritisation skills in a fast-paced, evolving environment
What the job involves
- We are looking for a Customer Success Manager to reduce time-to-value for our customers, increase product adoption, and discover upsell opportunities. The Customer Success team is responsible for building relationships with and driving long-term value realization for Lokalise’s Enterprise/Pro TMS and Lokalise Messages customers
- Own the onboarding process for new customers, ensuring a smooth transition and value realisation within the first 1–3 months
- Manage a portfolio of 50-200+ accounts with a mixed enterprise and mid-market portfolio, leveraging automation and data to scale personalised support while maintaining high customer satisfaction
- Understand your customers’ organisations, localisation workflows, and business goals—positioning Lokalise as a strategic partner in achieving those outcomes
- Drive adoption through customer education, onboarding new teams, and showcasing new features, while acting as a trusted technical advisor
- Identify and mitigate churn risks proactively by analysing product usage data, while also uncovering and executing on upsell opportunities
- Collaborate cross-functionally with Sales, Marketing, Product, and Support to deliver a cohesive customer experience
- Develop and maintain customer success plans that align Lokalise’s capabilities with your customers’ localisation-related pain points and international growth ambitions
- Champion the voice of the customer internally, sharing feedback and trends to help shape product development and enhance the customer experience
Our take
Localization can be a headache for companies shipping products to new markets, involving lengthy manual work and highly general tools like Excel. Add to that the complexities of updating localization strategies to align with new agile software development methods, and it can prove a real hurdle for companies looking to expand their global footprint.
Lokalise allows for localization to be centralized and knitted more tightly into the development process, anticipating pernickety issues like formatting errors thrown up if translations require more space in the target language. This is a substantial development on translation-only services, but it’s becoming an industry standard also offered by competitors like RWS and Memsource.
What will help Lokalise compete is a strong customer roster, which includes major enterprises like Revolut, Virgin Mobile and Starbucks. It’s helped Lokalise cause a stir in the industry, and with global expansion on the rise across all major sectors, it should help the company continue its already impressive growth going forwards.
Steph
Company Specialist at Welcome to the Jungle
Insights
-23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2023
$61.7m
LATE VC
Dec 2021
$50m
SERIES B
Total funding: $117.8m
Company benefits
- Coworking allowance
- Unlimited PTO and Work-life balance
- Health insurance
- Top-notch tech equipment to work with
- Parental leave
- Personal development budget
- Stock options
- Fun & close-knit team, on- and offline meetings (off-sites)
- Wellness benefits
- 100% remote async work
- Positive Impact (carbon-neutral company)
- Mental health support
- Full-time remote work
- Company events
- Budget for home office set-up
Company HQ
Camden, DE
Leadership
Nick Ustinov
(Founder & Board Member)A serial co-founder and CEO, who has filled these roles at inbox.lv, Vide Infra Group, Double Coffee, Pozitel Telecom, and Roamerapp.
Petr Antropov
(Co-Founder & CSO)Has been on the boards of Forticom, OK.RU, and Open Media Group, and served as MD at KBC Securities Ukraine. Went on to co-found Megogo.net and Roamerapp, then work in business development at Apply.
Also Non Executive Director at EUROWAG and Gett. Experience as CEO at CarNext.com, COO at WorldRemit and GM (UK Consumer) at Trainline.
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