IT Support Specialist, ShipMonk
Office located in San Bernardino, CA
Shipping & logistics for e-commerce SMBs
Be an early applicant
Shipping & logistics for e-commerce SMBs
1001+ employees
Be an early applicant
Office located in San Bernardino, CA
1001+ employees
Company mission
To become the most innovative and trusted tech fulfillment provider with facilities & solutions around the globe.
Role
Who you are
- The ideal candidate will have prior experience working in a mixed environment of warehouse and corporate users and be comfortable managing a broad set of tools and platforms
- 2–4 years of IT support experience in a mixed warehouse and corporate environment
- Strong understanding of G-Suite (including Admin Console), Microsoft admin tools, and Slack/Zoom
- Experience with MDM platforms such as Miradore, Mosyle, or SimpleMDM
- Familiarity with asset tracking tools (e.g., Asset Panda) and identity management systems (e.g., Okta)
- Excellent troubleshooting, communication, and organizational skills
- Ability to work independently on-site and prioritize support tasks effectively
What the job involves
- We are seeking a dependable and well-rounded IT Support Specialist to support both office and warehouse technology operations
- This role is hands-on and requires a strong understanding of end-user support, device management, and day-to-day IT operations across multiple systems
- Provide technical support for corporate and warehouse employees across hardware, software, and network-related issues
- Support daily use and troubleshooting of Zoom, Slack, Asana, G-Suite (apps & admin), and Microsoft Admin tools
- Manage device inventory and lifecycle using Asset Panda, Miradore, Mosyle, and SimpleMDM
- Support user access and identity management through Okta
- Provide basic support and troubleshooting for physical security systems including Avigilon and Unifi
- Maintain accurate documentation of IT assets, configurations, and support procedures
- Collaborate with remote teams to ensure timely resolution of issues and support requests
- Assist in onboarding and offboarding processes, including device setup and account provisioning
- Work closely with the IT team to escalate and resolve complex technical problems
Our take
ShipMonk was created when its founder realized how US merchants would often refuse to ship to certain locations internationally. The company has grown to allow small to medium size e-commerce brands to scale through its 4-in-1 cloud based software, which integrates with a company's inventory management, orders, warehousing and shipping systems.
To supplement its SaaS and offer real logistical value, ShipMonk operates a growing number of strategically located warehouses throughout the US, Canada, Mexico and the UK. This means that even the smallest eCommerce brands are able to deliver goods within just two days, while reducing shipping costs compared to traditional delivery channels.
Since launching in 2014, ShipMonk’s trajectory has been remarkable for a company that was largely bootstrapped without major funding. However, 2020 saw a boom in demand for its services, and since then ShipMonk has scaled up enormously, receiving huge financial investment and acquiring complementary businesses along the way. Having now established fulfilment centres in Birmingham (UK) and Texas, ShipMonk is eyeing up strategic acquisitions and additional expansion within the US and Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2021
$65m
GROWTH EQUITY VC
Dec 2020
$290m
GROWTH EQUITY VC
Total funding: $365.1m
Company benefits
- Full health benefits coverage (medical, dental, vision)
- Unlimited paid vacation time
- Dog-friendly workplace
- Wellness program (onsite gym, healthy snacks)
- Fun work environment (trampoline, ping pong table & games)
- Referral Bonus Program
- 401(k) retirement plan
Company HQ
Central Fort Lauderdale, Fort Lauderdale, FL
Leadership
Jan Bednar
(Co-Founder)Forbes 30 under 30. Before co-founding ShipMonk, founded and was CEO of commerce and shipping startup BetaBox.
Kevin Sides
(President & Co-Founder)Prior to co-founding ShipMonk, worked at dg Communications Group, with spells as Senior Account Manager, Head of Digital, and General Manager.
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