Senior Account Manager, Swoogo
Event management software
Open for applications
Event management software
101-200 employees
Open for applications
101-200 employees
Company mission
To empower anyone to bring people together.
Role
Who you are
- Minimum of 3-5 years of Customer Success Management and/or Account Management experience working in SaaS directly with customers
- Proven ability to oversee complex customer relationships, resolve escalations efficiently, and maintain high levels of engagement
- A successful history of owning and growing accounts/book of business
- Ability to help contribute to Swoogo’s Retention and Expansion strategy
- Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals
- Proven ability to develop and manage pipeline and forecasting
- Skilled at negotiating business terms and contracts with large accounts
- A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills
- Ability to develop trusted relationships with customers and internal teams
- Ability to independently organize, prioritize, and take action
- Experience with CRMs, preferably Salesforce and other tools
- Experience with a Customer Health Tool, preferably Gainsight
- A motivated self-starter with a positive attitude who thrives in a fast-paced, deadline-oriented remote environment. Our team is 100% remote!
Desirable
- Experience working in event tech and events in general a major plus!
- Previous experience with an annual subscription sales model
- Knowledge of Integrations and APIs
- Exposure to working with Mobile Apps
What the job involves
- As an Account Manager III (Senior), you’ll report to our Sales Manager to crush your quota and retain your book of business. We mean it when we say we work as a team, so we need someone who can put their ego away and join in a group effort.
- This role requires confidence, strategic prioritization, and empathetic customer management. We’re 100% remote, and we get that’s not for everyone.
- Don’t worry, we stay in contact via Slack and twice yearly offsites (not to mention President’s Club!) and we have a laser-sharp focus on our goals. We need a new team member with previous SaaS experience with a customer-first mentality! In this role you will:
- Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts
- Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value
- Identify and successfully close renewals and expansion opportunities within your accounts
- Achieve or exceed monthly and quarterly targets
- Establish productive, professional relationships with key players in your assigned customer accounts
- Drive engagement, high participation, and increase feature adoption across accounts
- Leverage your knowledge of Swoogo to advise on best practices around product usage with end users
- Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product
- Be responsible for having a deep understanding of clients needs, their overall goals, and how Swoogo can be part of their solutions
- Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more
- Represent the voice of the customer to provide actionable customer feedback to our product team
- Proactively assess, clarify, and validate customer needs on an ongoing basis
Our take
Planning corporate events can be a headache, from managing speakers and attendees to securing venues and everything in between. Swoogo is here to change that, offering customizable event management software designed to streamline the process for businesses of all sizes.
The company takes a comprehensive approach to event planning, covering everything from attendee registration and website creation to detailed marketing analytics. The best part? It's all customizable to fit clients' unique needs. With integrations across 11 different payment gateways, as well as tools like Zoom and Google Analytics, it offers seamless coordination at every step.
Trusted by big names like DocuSign and the New York Times, Swoogo's platform is making waves in the industry. And it's been recognized as one of Inc/ Magazine's Best Workplaces for three consecutive years, making it clear the company is doing something right. Alongside this, it's backed by strong funding, positioning it for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2022
$20m
SERIES B
Total funding: $20m
Company benefits
- Fully Remote Company: Every member of the Swoogo team workdf from home. We've been fully distributed since 2015
- Open PTO: That we really want you to use! Well-rested teammates make awesome teammates; take the time you need
- PTO Travel Reimbursement: No seriously, we mean it. Employees get $1000/year towards vacation expenses; think flights, hotels, and restaurants
- Bi-Annual Offsites: We get together as a team twice a year. We've been to Newport, Lisbon, Cancun, Miami... where should we go next?
- 401k with Company Contribution: Swoogo offers a 401k plan through Betterment with a company contribution of 3%- no personal contribution required
- Remote Work Reimbursement: Whether you need an iPad or 10 ne offic e plants, employees get $1000/year to spend on home office equipment
- No Internal Meetings Wednesday: Everyone needs time to get things done/ No Internal Meetings Wednesdays help you focus on heads-down tasks, connecting with customers, and building partnerships
- Latest Tech: Pick your poison; whether you choose a Mac or PC, you'll get the latest and greatest to help you succeed
- Donation Matching: Swoogo will match your own personal donations to any 501(c)3 charity, up to $1,000 per calendar year
- Event Stipend: The best way support events is to really get events./ Every Swoog get $1000/year to attend or host an event
- DoorDash DashPass: Grab lunch with a no-fee DoorDash delivery. Your DashPass makes every day tacos that much easier
- Comprehensive Medical, Dental, and Vision Insurance: Your health = our health. We make sure every employee has the right tools to stay well
- Parental Leave: Swoogs are eligible for up to 15 weeks paid leave for birth, foster and adoption of a child, regardless of the child's age
Company HQ
Century City, Los Angeles, CA
Leadership
Christopher Sykes
(CEO)Joined Swoogo in 2020 as CEO. Prior to that, they were the Founder and Managing Director of Eagle Rock. They also worked as an Engagement Manager at Accenture Strategy and as a Consultant at Axia Limited.
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