Renewals Customer Success Manager, BlueCat
CA$85-105k
+ Discretionary bonus plan
Intelligent network operations
Job no longer available
Intelligent network operations
501-1000 employees
Job no longer available
CA$85-105k
+ Discretionary bonus plan
501-1000 employees
Company mission
To help network teams accelerate businesses.
Role
Who you are
- 2–5 years of experience in Renewals, Customer Success, Sales, or Account Management in a B2B SaaS or technology company
- Experience managing renewal cycles with defined timelines and revenue targets
- Strong discovery and negotiation skills grounded in value-based selling
- Ability to manage multiple renewal cycles simultaneously with precision and organization
- Comfort engaging stakeholders at multiple levels, including procurement and economic buyers
- Strong analytical mindset and comfort working with forecasts and revenue metrics
- Experience using Salesforce CRM system
- Proactive, accountable, and comfortable operating in a dynamic environment
What the job involves
- As a Renewals CSM, you are the strategic owner of the renewal lifecycle for your portfolio of customers
- You ensure that contracts renew on time, at the right value, and with clear alignment to customer outcomes
- This is not a transactional role
- You are responsible for driving retention through proactive risk management, strong stakeholder alignment, disciplined forecasting, and value-based negotiation
- You work closely with CSMs, Sales, and Finance to ensure renewal strategy is aligned to overall account health, expansion opportunities, and long-term customer success
- Own and manage the renewal process for a defined portfolio of accounts (90–120 days prior to expiration)
- Drive proactive engagement with customers and internal teams well before renewal deadlines
- Ensure renewals are positioned around value realized and future outcomes — not just contract continuation
- Maintain an accurate rolling 90-day renewal forecast
- Clearly communicate renewal status, upside opportunities, and risks
- Partner with leadership to improve renewal predictability and reduce last-minute surprises
- Identify churn risk early through partnership with CSMs and account teams
- Escalate strategically and proactively when needed to protect revenue
- Drive structured save plays where appropriate
- Conduct discovery to understand evolving customer goals, budget dynamics, and organizational changes
- Negotiate renewal terms aligned to customer objectives and BlueCat’s value proposition
- Execute contracts in partnership with Sales and Legal
- Ensure renewals protect revenue while enabling expansion opportunities when appropriate
- Partner closely with:
- Customer Success Managers
- Account Executives
- Sales Leadership
- Finance and Legal
- Ensure renewal strategy is aligned to broader account growth plans
- Contribute insights on churn trends, pricing friction, and customer objections
- Operational Excellence & Process Improvement
- Maintain accurate and timely data in Salesforce
- Ensure renewal documentation and forecasting hygiene are consistently high
- Identify and implement process improvements that increase efficiency and reduce cycle time
- Contribute to scalable renewal best practices as the organization evolves
Our take
DNS (Domain Name System) is the backbone of internet navigation, translating domain names into IP addresses to connect users with websites. However, many enterprises still rely on outdated DNS systems, which can severely hinder IT operations. BlueCat addresses these issues by providing advanced DDI (DNS, DHCP, and IP Address Management) solutions, offering businesses a faster, more efficient way to manage their network infrastructure.
BlueCat's solutions accelerate the adoption of cloud computing and automation, making it highly attractive to large-scale enterprises looking to streamline IT operations and reduce costs. By simplifying complex network management, BlueCat helps companies enhance efficiency and adapt to modern technological needs.
The company is making significant strides, with the recent announcement of new capabilities to help organizations modernize their network infrastructure. Alongside this, it also appointed a new Chief Product and Chief Technology Officer and partnered with Grupo Dice to transform DDI management across Mexico and Latin America These exciting developments signal a bright future for BlueCat as it continues to lead the way in network modernization.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$16.8m
SERIES B
Oct 2009
$11m
SERIES A
Total funding: $27.8m
Company HQ
Nortown, Toronto, ON
Leadership
Stephen Devito
(CEO)Stephen joined BlueCat in 2018, initially serving as the company's CFO before becoming CEO in 2020. Previously, he served as the CFO at Q4 and as an Executive VP & CFO at Marketwired.
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