Technical Support Specialist, Dexterity

• 1–2 years of experience in customer support, ideally within industrial automation, robotics, or technology sectors
• Exposure to Linux environments (basic troubleshooting, navigation, and log analysis preferred)
• Excellent verbal and written communication skills in English
• Strong analytical and problem-solving abilities with an aptitude for understanding technical products
• Ability to multitask effectively in a high-pressure, fast-paced environment
• Eagerness to learn new technologies and work in a constantly evolving team structure
• High level of professionalism, empathy, and a customer-focused mindset
• AAS in an engineering discipline related to robotics (CS, EE, ME, etc.) or relevant work experience

Desirable

• We are seeking highly motivated and skilled Customer Support Agents to join our growing team
• As the first point of contact for our customers, you will play a critical role in delivering an exceptional support experience across multiple channels including calls and text
• You’ll work closely with cross-functional teams to resolve customer issues, contribute to knowledge base documentation, and drive continuous improvement in our support processes
• Deliver exceptional customer service by responding to support requests via phone, text, and chat in a timely and professional manner
• Escalate unresolved issues to the appropriate internal teams while ensuring follow-through and customer satisfaction
• Collaborate across business functions (engineering, product, field teams) to resolve complex technical queries
• Assist in reporting and analyzing support statistics to identify trends, gaps, and areas for improvement
• Create and maintain accurate, user-friendly product documentation for Dexterity’s Online Community
• Translate customer-reported issues into clear technical terms for efficient resolution and escalation