Product Enablement Specialist Co-op, FISPAN

• Current Student: Currently enrolled in a post-secondary program (Business, Communications, Computer Science, or English/Professional Writing preferred)
• Strong Communicator: You have a knack for explaining complex ideas simply. Your writing is clear, concise, and professional
• Tech Savvy: You aren't afraid to dive into a new software platform or ERP. Experience with tools like Jira, Confluence, or any LMS is a major plus
• Organizational Whiz: You can manage multiple tasks at once and have a high attention to detail (you’re the person who catches the typo everyone else missed)
• Proactive Learner: You are curious about FinTech and eager to understand how global banking infrastructure works
• Location: Ability to work from our downtown Vancouver office (Guinness Tower)

Desirable

• As a Product Enablement Specialist, you will sit at the intersection of Product, Sales, and Customer Success. Your mission is to translate complex financial technology into clear, digestible, and engaging content
• Whether you are drafting a technical Product Guide, building a training module, or helping manage product launch materials, you will play a key role in ensuring our partners and clients understand the full power of FISPAN’s platform
• Product Documentation: Draft, edit, and maintain high-quality Product Guides and "How-To" articles that help users navigate our embedded banking tools
• Training Content Creation: Support the development of training materials, including slide decks, videos, product tours, and interactive modules for our internal teams and bank partners
• Project Coordination: Assist in managing the lifecycle of enablement projects, ensuring that documentation is updated in sync with new product releases
• Internal Knowledge Base: Help organize and optimize our internal "Source of Truth" (LMS or documentation) to ensure information is easy to find and accurate
• Cross-Functional Collaboration: Work closely with Product teams to "translate" technical features into enablement materials for users
• Feedback Loop: Gather feedback on existing training materials and documentation to identify areas for improvement or clarification