Customer Service Agent, Aira

£28k

Entry and Junior level

Manchester

More information about location

Office located in M41 7RR, Manchester

Clean energy tech for homes

Job no longer available

Clean energy tech for homes

501-1000 employees

B2BEnergySustainability

Job no longer available

£28k

Entry and Junior level

Manchester

More information about location

Office located in M41 7RR, Manchester

501-1000 employees

B2BEnergySustainability

Company mission

To help European households transition to clean energy by electrifying and decarbonizing homes with heat pumps and solar panels.

Job

Company

Role

Who you are

We are seeking a dedicated and customer-focused person to join our team. At Aira, the role of the Customer Service Agent is to be responsible for ensuring exceptional customer satisfaction through efficient communication and effective issue resolution

What the job involves

This role requires close collaboration with various teams and colleagues to guarantee a seamless and positive customer experience
Answer queries and concerns
Delivering company information
Resolving customer issues and giving updates
Having a proactive attitude and deliver excellent customer service
Support and work closely with technicians to ensure capacity is most effectively resourced
Support Team Leads to find improved ways of working

Our take

Furnaces and air conditioners used in many homes are massive greenhouse emitters, which is a significant problem for our climate. Meet Aira, who are manufacturing and selling energy-efficient and climate-friendly alternatives. It’s not just energy efficiency that is driving the heat pump market; heating cost reductions of up to 40% paired with CO2 emission reductions of up to 75% combine to make air source heat pumps much better value for money.

Aira’s heat pump technology is infused with software that allows it to adapt and regulate to the unique environments in which it’s installed. Affordable payment plans are just another incentive to switch to a cleaner energy source.

Aira’s focus at present is the European market. Its 2024-raised 64 million euros will accelerate the production of Aira pumps in Poland-based plants, whilst focusing its expansion efforts on Germany, Italy and the UK. The substantial capital raise will also help the company develop new products and services for its customers.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.8)

Trustpilot (4.3)

Company

Funding (last 2 of 4 rounds)

Aug 2025

$176.8m

GROWTH EQUITY VC

Oct 2024

$74.3m

SERIES B

Total funding: $421.9m

Company benefits

Company EV + Fuel Card
Health Cash Plan
Reward Gateway (shopping discount)
Life Insurance
25 days annual leave + bank holidays
Phone and all equipment needed to carry out your role

Company HQ

Norrmalm, Stockholm, Stockholms län

Leadership

Daniel Särefjord

(CCO)

Previously General Manager at Vargas Holding, Managing Director at Verisure, Securitas and Head of Consumer Marketing at Telenor Sverige AB.

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