Frontend Apps Developer, Deskpro

Salary not provided

+ Equity Scheme

PHP

React

AWS

Docker

TypeScript

JavaScript

GraphQL

Redis

Node.js

Bootstrap

REST API

Junior, Mid and Senior level

London

Remote from UK

Software that helps organisations provide better customer support

Job no longer available

Software that helps organisations provide better customer support

21-100 employees

B2BInternal toolsCustomer serviceSaaSSales

Job no longer available

Salary not provided

+ Equity Scheme

PHP

React

AWS

Docker

TypeScript

JavaScript

GraphQL

Redis

Node.js

Bootstrap

REST API

Junior, Mid and Senior level

London

Remote from UK

21-100 employees

B2BInternal toolsCustomer serviceSaaSSales

Company mission

To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.

Job

Company

Role

Who you are

Solid experience building high quality web apps with React and Typescript (with unit tests, Internationalisation, optimisation)
Experience with JavaScript/Typescript and the JavaScript/Typescript ecosystem. For example, you know how to bootstrap a new product or library (our )
You should be a fast learner. We often venture into unknown territory so you should be a Google/ChatGPT-fu master and have experience-driven intuition
You should have a strong understanding of software architecture with opinions on "the right way" to do things
You’ll have a good understanding of GraphQL and Rest APIs - we work with lots of 3rd parties which has a variety of API standards
You should be a "do-er". You will have a lot of autonomy over your own work, and you will be expected to work with the team to make sure your projects get shipped
You work well with others and enjoy sharing your knowledge and leading by example
You should love the colour green. We're putting a big focus on delivering well-tested and super solid software!

What the job involves

As a frontend developer, you will help build new features and functionality to existing projects as well as work on greenfield projects
You'll contribute in the full software development lifecycle including refinement, development, testing and deployment
You'll be joining a small team where your specific experience will have great impact
Most apps are opensource and you will have a lot of autonomy over your own work
Deskpro is a small company, and that means you will sometimes be expected to dip in and out of various roles as needs arise
You will learn a lot through the varied work, and you will get satisfaction in shipping software that gets used by thousands
Your job as an apps developer will be to help build new apps to add to our catalogue, as well as to maintain and improve the overall SDK and platform that the apps themselves run on
You'll get to use and learn about many different products, APIs and technologies. Deskpro is the central hub for a lot of companies, and we like integrating with them
You'll get to work with real customers and get a peek into how other businesses operate their businesses
You'll get to try out new technology. We are constantly updating our stack and are always on the lookout for tools that will help us be more productive

Salary benchmarks

Our take

Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience. It automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required.

It has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.

It is expanding to allow easy customer interaction on Facebook, Twitter & WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted, and convenient sites.

Freddie

Company Specialist at Welcome to the Jungle

Insights

28% female employees

23% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (1 round)

Jun 2024

$25m

SERIES A

Total funding: $25m

Company benefits

Cycle to work scheme (no £1,000 limit)
Enhanced maternity & paternity leave
25 days of annual leave + bank holidays, increasing with each year of service.
We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
Team fun - quarterly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
Reduced Gym Membership
Free Phone SIM (unlimited calls, data etc)
Lunch at the office every Thursday
Flexible working hours

Company HQ

Wimbledon, London, UK

Leadership

Chris Padfield

(CEO)

Chris built Deskpro whilst studying PPE at Oxford, and went on to grow Deskpro into one of Europe's fastest-growing tech companies.

Christopher Nadeau

(CTO)

Chris grew up in a sleepy town in Canada and emigrated to the UK to help establish Deskpro's London HQ. They lead the software engineering side of the business.

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