Frontend Apps Developer, Deskpro
+ Equity Scheme
Help desk platform
Job no longer available
Help desk platform
21-100 employees
Job no longer available
+ Equity Scheme
21-100 employees
Company mission
To help businesses and organisations provide better customer support across every communication channel.
Role
Who you are
- Solid experience building high quality web apps with React and Typescript (with unit tests, Internationalisation, optimisation)
- Experience with JavaScript/Typescript and the JavaScript/Typescript ecosystem. For example, you know how to bootstrap a new product or library (our )
- You should be a fast learner. We often venture into unknown territory so you should be a Google/ChatGPT-fu master and have experience-driven intuition
- You should have a strong understanding of software architecture with opinions on "the right way" to do things
- You’ll have a good understanding of GraphQL and Rest APIs - we work with lots of 3rd parties which has a variety of API standards
- You should be a "do-er". You will have a lot of autonomy over your own work, and you will be expected to work with the team to make sure your projects get shipped
- You work well with others and enjoy sharing your knowledge and leading by example
- You should love the colour green. We're putting a big focus on delivering well-tested and super solid software!
What the job involves
- As a frontend developer, you will help build new features and functionality to existing projects as well as work on greenfield projects
- You'll contribute in the full software development lifecycle including refinement, development, testing and deployment
- You'll be joining a small team where your specific experience will have great impact
- Most apps are opensource and you will have a lot of autonomy over your own work
- Deskpro is a small company, and that means you will sometimes be expected to dip in and out of various roles as needs arise
- You will learn a lot through the varied work, and you will get satisfaction in shipping software that gets used by thousands
- Your job as an apps developer will be to help build new apps to add to our catalogue, as well as to maintain and improve the overall SDK and platform that the apps themselves run on
- You'll get to use and learn about many different products, APIs and technologies. Deskpro is the central hub for a lot of companies, and we like integrating with them
- You'll get to work with real customers and get a peek into how other businesses operate their businesses
- You'll get to try out new technology. We are constantly updating our stack and are always on the lookout for tools that will help us be more productive
Salary benchmarks
Our take
Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience.
The platform automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required. Deskpro has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.
It also expanded to allow easy customer interaction on Facebook, Twitter and WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted and convenient sites.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jun 2024
$25m
SERIES A
Total funding: $25m
Company benefits
- Cycle to work scheme (no £1,000 limit)
- Enhanced maternity & paternity leave
- 25 days of annual leave + bank holidays, increasing with each year of service.
- We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
- Team fun - quarterly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
- Reduced Gym Membership
- Free Phone SIM (unlimited calls, data etc)
- Lunch at the office every Thursday
- Flexible working hours
Company HQ
Wimbledon, London, UK
Leadership
Chris Padfield
(Founder & Board Member)Chris built Deskpro whilst studying PPE at Oxford, acting as CEO for over 20 years and building the company into one of Europe's fastest-growing tech companies.
Christopher Nadeau
(CTO)CTO of the company for over 20 years, Chris has lead the software engineering side of the business since 2006.
Brad Murdoch
(CEO)CEO since 2024. Also Operating Advisor at Elsewhere Partners and Board Member at Permission.io. Spent 8 years at Lightbend, ultimately as EVP.
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