Staff / Senior Staff Program Manager, Zoox

• This role requires big-picture vision and the ability to dive deep into the details to develop and implement solutions
• You must have a strong program management background, outstanding execution skills, and a proven track record of leading complex initiatives from inception to completion
• You should also be highly self-motivated, proactive, and capable of managing multiple high-priority projects in a fast-paced environment
• Bachelor’s degree in Business Administration, Operations Management, Engineering or a related field
• Minimum of 10 years of experience in program management, preferably in fleet operations, logistics, autonomous vehicles, airline operations, or other highly technical industries
• Proven experience leading large, complex, and cross-functional programs that bridge operations and engineering
• Strong ability to translate operational challenges into technical requirements and vice versa
• Exceptional stakeholder management and communication skills, with the ability to influence across all levels of the organization
• Demonstrated ability to develop and execute strategic roadmaps while also executing tactical program deliverables
• Self-starter with a strong bias for action and the ability to thrive in an ambiguous, fast-paced environment
• Deep understanding of operations, process improvement, and scaling best practices
• Strong analytical and problem-solving skills

Desirable

• We need a seasoned, highly capable, forward-thinking, and tenacious program manager to lead the strategic initiatives that will prepare our operations to run efficiently at scale while maintaining the quality of our rider experience
• This high-impact role is tasked with solving our most complicated and most complex operational challenges and shaping the future of how our fleet operates
• As the Senior Staff / Staff Program Manager, Fleet Operations Scaling, you will set a bold vision for the future of operations, develop scalable strategies, and drive cross-functional programs that enable efficiency and reliability at scale
• You will work closely with Product Management, Autonomy, Vehicle Engineering, Data Science, Operations, and other teams to define, develop, and execute solutions that bridge operational needs with technical capabilities
• Define and drive the strategic roadmap for scaling fleet operations, ensuring alignment across business, technical, and operational teams
• Develop and execute high-impact programs that improve operational efficiency, reliability, and scalability
• Bridge the gap between engineering and operations, ensuring that highly technical solutions meet the needs of a rapidly scaling fleet
• Identify pain points, inefficiencies, and opportunities for improvement within fleet operations and develop long-term solutions
• Collaborate with key stakeholders across engineering, operations, and leadership to define requirements, prioritize initiatives, and deliver results that drive improvements to our unit economics
• Own end-to-end program execution, from concept and design through development, deployment, and continuous improvement
• Develop KPIs and performance metrics to track progress and ensure the success of scaling initiatives
• Lead change management efforts, ensuring smooth adoption of new processes and tools across the organization