IT Specialist, Crossover Health
$26.40 to $34 per hour; potential for an annual bonus
Primary care services for employers
Be an early applicant
Primary care services for employers
501-1000 employees
Be an early applicant
$26.40 to $34 per hour; potential for an annual bonus
501-1000 employees
Company mission
To design a better way to deliver and pay for health while engaging and guiding a community of members.
Role
Who you are
- Associate’s or Bachelor’s degree in Information Systems, Communication, Education, or related field
- Minimum 3 years of helpdesk related experience
- Requires standing, walking and sitting for extended periods of time
- Requires corrected vision, hearing and speech within normal ranges
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Desirable
- Experience working in a clinical setting and/or with Healthcare Information Technology
- Demonstrated background in computer operations and troubleshooting
- Exhibits excellent attention to detail through written and verbal communication skills with the ability to comfortably work in time critical/high-pressure situations and environments
- General familiarity with:
- Desktop (ChromeOS, macOS, Windows, etc.) and mobile (iOS, Android) operating systems
- Online productivity tools (Google Apps, Adobe, Atlassian, Microsoft, Customer support and notation tools, etc.)
- Able to work independently, but in collaboration with a larger team
What the job involves
- The IT specialist provides support for IT departments and end users ensuring that computer hardware, software, and networks work consistently and correctly. This includes processes such as system administration, computer setup/configuration, diagnosing computer issues (hardware/software), installing and upgrading systems (hardware/software), and troubleshooting IT equipment and software. The role works closely within the IT Team on all projects, software/process deployments, and new enterprise system implementations
- Quality, patient safety, and privacy are top priorities, made evident by your comprehensive and measurable support tactics
- Prioritizes incident response and service requests, ultimately solving end-users software and hardware issues through service desk best practices
- Key driver for navigating issues to their respective solutions or support teams
- Coach our team members through remote support with issue ticketing, virtual/phone, and chat channels
- Ensures highest quality execution of our IT and Security compliance focused procedures
- Coordinate the creation and maintenance of our support knowledge, delivering self serve solutions aimed to increase our tech efficacy across the enterprise
- Works closely with other IT team colleagues to troubleshoot and escalate issues related to network performance, hardware, software services, telecommunications, and security procedures
- Actively participates in IT team initiatives, collaborating with team members implementing and refining Crossover Health’s Technology standards, policies, and procedures
- Proactive in finding/solving problems before they negatively affect your users, and ultimately Crossover members
- Performs other duties as assigned or requested
Our take
Crossover was founded as a solution for self-funded employers to help curb healthcare costs. It does this by ensuring that its customers' workforces receive well-coordinated care aimed at improving outcomes and reducing costs.
The company offers services inclusive of primary care, physical medicine, mental health, health coaching and care navigation to control healthcare costs. The company has built a roster that includes Comcast, Apple, Visa and LinkedIn.
Crossover Health is among a crop of healthcare startups trying to shake up the $260 billion primary care market. Other companies in the space include Forward, One Medical, Iora Health and Oak Street. In addition to launching an online wellness platform, Be Well, Crossover Health is in the process of opening multiple clinics across the US.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2021
$168m
SERIES D
Dec 2016
$92m
LATE VC
Total funding: $281.5m
Company benefits
- Yes, we’ve got leading edge benefits! But, it’s also more than just a job. At Crossover, you’re working together on a high-performing team towards a common mission, pushing beyond the status quo, for the greater good
- Experience for yourself and your family the healthcare that is offered to our world-class clients
- Collaborate on a multidisciplinary care team to treat the whole person, plus their social determinants of health
- Build real relationships with unrushed appointment times with our in-person or online patient platform
- Learn and grow with opportunities across our national markets and contribute to our Be Well member community
- Focus fully on the patient without the paperwork, billing, or administrative hassles and frustrations
- Comprehensive health, dental, and vision insurance, 401k, flexible time-off, Peloton benefits, and more
Company HQ
San Clemente, CA
Leadership
Dr Scott Shreeve
(CEO & Founder)Having studied Medicine at the University of Utah, they worked as CMO of Medsphere Systems for almost 5 years. They left this position in June 2006 to found Crossover Health, where they have served since as CEO.
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