Customer Service Executive, CMC Markets
French Speaker
Online trading platform
Job no longer available
Online trading platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To use the latest tech and tools to give our customers the very best trading experience.
Role
Who you are
- You will excel in Customer Service
- You will be Bilingual in English and French
- Excellent verbal and written communication skills
- This could be a move for you from a large firm to smaller organisation where you will gain more exposure into the business
- This could be your first step into the Financial Services space
- You may have studied Business, Finance, Economics etc and are looking for a break into the industry
- Demonstrate resilience and capacity to work with customers in a high-volume call centre
What the job involves
- CMC Markets has an exciting new opportunity for a Client Services Executive!
- Our Toronto office is looking for a Client Services Executive (French Bilingual) to work collaboratively with our Premium Client Management team and wider business
- You will play a major role in creating a positive client experience through exceptional service and problem solving
Our take
CMC Markets is a global provider of online retail financial services. The company enables users to trade financial instruments through its award-winning next-generation trading platform, allowing them to access various tools such as technical analysis, price projection, and forums.
CMC Markets stands out through its business model - the company aims to focus on client service in order to attract new clients and maintain a high retention rate. The market confirms the success of its strategy, with a large percentage of its revenue generated by clients who have been with the company for more than 2 years. The company is also highly rated for its client satisfaction, and sets out to educate its audience on CFD, forex and share trading, frequently hosting webinars, events, and online courses.
CMC Markets' focus appears to be on continuing to invest in new technologies and customer service, in order to support its expanding client base. For example the launch of the “Plus Plan” account for its stock trading platform, CMC Invest, means investors can now open ISAs through CMC, adding more flexibility for users to make choices for their own investment journey.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
20% employee growth in 12 months
Company
Company benefits
- Pension: 9% = 5% company contribution and 4% self-contribution -CMC Markets will match up to 7%
- Life Assurance: 4 x salary
- Health Insurance provided through Vitality
- Income Protection
- Holiday: 25 days - per calendar year + additional day off for your birthday
- Breakfast provided for office days
- Discretionary Bonus
Company values
- Put our clients first - Our business is built around our clients - we're proud to have long-lasting relationships by understanding and supporting them every step of the way.
- Lead with quality - Our commitment to quality is at the heart of our culture. Whatever we do, we do it properly. When faced with the choice, we always prioritise quality over quantity.
- Set the standards - We're clear, open and honest with our clients, and with each other. We don't wait for others, but set the standards for others to follow.
Company HQ
City of London, London, UK
Articles
Leadership
Lord Peter Cruddas
(CEO)Previously worked in the foreign currency trading department of various banks, including the Bank of Iran and Marine Midland.
Salary benchmarks
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