Money Systems Operations Lead, Robinhood
$63-95k
Salary dependent on location + Bonus plan + Equity plan
More information about location
Commission-free stock trading platform
Job no longer available
Commission-free stock trading platform
1001+ employees
Job no longer available
$63-95k
Salary dependent on location + Bonus plan + Equity plan
More information about location
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- Strong technical aptitudes and proven expertise with various customer experience platforms, CRMs, and analytics platforms
- Experience in implementing process improvements, systematizations, and technological solutions
- Excellent problem-solving skills and the ability to think strategically about long-term operational needs and solutions
- Demonstrated ability to achieve significant operational outcomes, including cost reduction, efficiency improvements, risk mitigation, and scaling complex systems
- Excellent collaboration and communication skills, with a history of working effectively across diverse teams
- Strong analytical skills and the ability to translate data into actionable insights
- Resourcefulness, persistence, and ability to thrive in a fast paced, entrepreneurial environment
- 3+ years of experience as a Zendesk Admin
- Experience with Looker, Excel, Metabase, SQL, and other data tools
- Ability to work independently and a strong sense of ownership
What the job involves
- The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future
- We are seeking a forward-thinking strategist and operational guru to lead and scale our Platform Operational Infrastructure, ensuring that it meets our evolving business needs
- This role requires a dynamic individual who can identify gaps, transform strategies into fully functional operations, optimize workflows, and collaborate effectively with cross-functional teams to achieve significant improvements in business operations, cost efficiency, and risk mitigation
- You will manage third party operational platforms for the Money team, including but not limited to Zendesk, Tray.ai, Salesforce, and Qualtrics
- Strategize and execute plans to scale and fortify our operational tools and systems to support business expansion
- Lead the development and expansion of automated workflows across key functions such as customer experience, disputes, business operations, fraud, compliance, and collections, with an emphasis on maintaining high efficiency
- Regularly review and refine existing workflows and automations, eliminating inefficiencies and risk to drive cost savings and operational agility
- Champion scalability initiatives that optimize operations via tooling without increasing headcount, thereby enhancing team productivity and operational efficiency
- Use data analytics to identify inefficiencies, gaps, and risks across different teams and functions, making data-driven decisions a cornerstone of our operational strategy
- Continually seek and implement innovative solutions to operational challenges, maintaining a forward-thinking approach to business growth and efficiency
- Own a large-scale tooling migration from Zendesk to Salesforce
- Various administrative tasks, including access and permissioning, reporting and dashboard management
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company values
- Safety First: Robinhood is a safety-first company
- Participation is Power: At Robinhood, the rich don’t get a better deal
- Radical Customer Focus: We exist to make our customers happy
- First-Principles Thinking: We make bold bets and challenge the status quo
Company HQ
Downtown Menlo Park, Menlo Park, CA
Articles
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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