Manager of Technology Account Management, Mastercard
CA$109-158k
3 days a week in office
Global payments technology company
Posted today
Global payments technology company
1001+ employees
Posted today
CA$109-158k
3 days a week in office
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal MasterCard organization is essential
- Experience in payments business with preferred area of experience in credit and debit card operations (issuing and acquiring) - authorizations, clearing, settlement, and fraud & risk management
- Demonstrated successful Account Management experience
- Ability to manage complexity and simplifying for customers and key stakeholders
- Technology and operations related skills required; project management and implementation skills preferred
- Demonstrated operational excellence in managing escalations and timely responses
- Ability to grasp technology details and translate them into solutions and/or to address business opportunities
- Strong analytical/problem solving and planning skills
- Ability to quickly learn, explain and bridge the gap between the business, product and technology that supports it
- Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving as well as acting on feedback
- Ability and willingness to provide off-hours support to customers if needed
- College/University degree or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience
- Information technology and relevant industry experience preferred
What the job involves
- The Technology Account Management team is responsible for delivering all technology and operations supporting North American Markets (NAM) customers
- This team identifies customers’ technology needs and solves them with MasterCard’s technology assets, tools, and services
- Reporting to the Director, Technology Account Management in Customer Delivery Canada; In this customer-facing position, the Technology Account Manager, will build, grow, and manage the operational and technological relationship with Key Accounts in market (including issuing members, acquiring members, and/or processors)
- Ensures resolution of day-to-day technical/operational issues, customer issues and/or as related to assigned delivery projects
- Identifies and delivers against customer and Mastercard business and corporate objectives, opportunities, and commitments
- Be a strong communicator, works with a sense of agility & urgency, while delivering quality output to customers and internal partners
- Acts as central point of contact for customers and/or MasterCard customer representatives
- Partners with cross functional partners including Sales, Marketing, and Products throughout Mastercard supporting the internal development and implementation of any new product and/or technology enhancement and support
- Establishes close working relationships with internal and customer's executive- and decision-making-level contacts
- Brings ability to enhance customer experience by driving business growth with portfolio optimization, emerging technologies, and find faster ways to get work done with sustained quality
- Analyzes and improves customer operational performance and profitability through back-office reviews, ie. chargebacks, authorization, etc
- Identifies and arranges for training and communication of operational enhancements
- Participates in and contributes to account planning with customer and internal partners to prioritize strategic, mutually shared objectives
- Works with internal colleagues to ensure customer's compliance with all Mastercard technology enhancements
- Executes project initiatives and develops quantitative/qualitative report
- Improves product offerings by communicating customers' feedback to Product Management and applicable internal teams
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitized, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitized payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Michael has served in a variety of roles at the company, including President and CPO. They are currently a Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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