Billing & Reconciliation Program Manager, Amazon

• The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role
• Candidates are expected to have sufficient finance and billing operations experience to assess issues and requirements; and strong program management skill to help the team identify and incorporate solutions into the systems or tools that our team uses to support the business
• Excellent communication and organizational skills are required along with the ability to anticipate, identify, and communicate risks to accounting, finance, tax, legal, business and leadership
• Successful candidates for this position must have a proven record of delivering results through strong program management skills, creative problem solving skills, financial process and system knowledge, and a passion for customer experience
• Spanish is a must
• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Speak, write, and read fluently in Spanish

Desirable

• The Amazon Mobile Business Development (MBD) team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and Amazon mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive, Audible, and IMDB) through mobile operators and OEMs
• We are in growth mode, currently expanding our distribution footprint launching our service offerings with partners across the globe and need strong team members to help us achieve our goals
• Fuse Billing Operations team is looking for a customer-obsessed, Spanish speaking, Program Manager with a strong track-record of delivering results and project management experience to support our Billing Reconciliation Program which involves resolving data discrepancies spread across multiple distinct/standalone systems
• To achieve this goal, the program manager will engage with internal and external stakeholders to explore all the elements of these discrepancies, identify the root-cause, and implement solutions to correct the discrepancies, bringing all the systems to a defect-free state
• The program manager will also develop mechanisms to reduce the number of defects and scale this program across our business
• Engage with Amazon MBD partners to pro-actively identify systemic discrepancies and determine their root-causes
• Lead meetings with internal/external stakeholders regarding variety of operational/product issues
• Solve reconciliation projects by diving-deep into the data and implementing solutions to resolve defects
• Develop strategic programs/mechanisms to pro-actively reduce injection of systemic defects
• Monitor and report defect injection through internal/external dashboards and reports
• Develop and report on metrics designed to track system health from a quality standpoint
• Anticipate, identify, and communicate risks to accounting, finance, business and tech leadership, including project plans and recurring business review documents
• Develop and execute program strategy based on detailed data analysis by utilizing advanced Excel/SQL
• Work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies
• Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position
• These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation