IT Service Desk Intern, ezCater
$25/hour - $29/hour + stock options
More information about location
Online marketplace for business catering
Be an early applicant
Online marketplace for business catering
501-1000 employees
Be an early applicant
$25/hour - $29/hour + stock options
More information about location
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- A passion for solving technical problems and a desire to help others
- A friendly and outgoing personality
- A focus on achieving positive outcomes to technical issues
- Familiarity with (or a strong desire to learn) Apple and Windows operating systems
- Basic familiarity with Google Apps (Google Workspace)
- An interest in learning modern enterprise software (Slack, Okta, Google, Zoom, O365, etc.)
- Eagerness to learn about video conferencing technology like Zoom Rooms
What the job involves
- EzCater is seeking an IT Service Desk Intern to help support our team in delivering a seamless, high-performance technology experience for our employees
- This is a fantastic learning opportunity where you’ll assist with troubleshooting issues, help fulfill requests, and gain exposure to the tooling and processes that help our teams do their best work
- We move quickly and collaborate widely, so you’ll thrive here if you’re adaptable, customer-obsessed, and excited to learn
- Assist the team in triaging and prioritizing requests for service desk tickets, helping ensure users have clarity into the resolution process
- Support the employee lifecycle by helping with onboarding and off-boarding tasks using Okta and other internal tools
- Learn to assemble, install, and configure Apple and Windows laptops
- Gain experience with asset management by helping maintain accurate records via JAMF and NinjaOne
- Help manage employee software access via Okta
- Provide support for on-site and remote company meetings
- Assist with setting up and managing Google accounts and other various Google products
- Shadow and support the day one new hire training for ezCater employees
- Learn basic troubleshooting for network connectivity issues in our Cisco Meraki environment
- Contribute to various IT projects, potentially including supporting automation software and identifying areas for implementation
- You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony
Application process
- Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service while the food providers fulfil the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfil. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth so far, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Unlimited Vacation
- Stock Options
- Medical & Dental Insurance
- Subsidized MBTA Passes
- 401k Match
- Stocked Kitchen
- Company Outings
- Parental Leave
- Cupcakes
Company HQ
Financial District, Boston, MA
Leadership
Stefania Mallett
(Co-Founder & Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
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