Technical Account Manager, Mattermost

• 5+ years of experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or equivalent technical enablement role
• Deep technical knowledge in Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure
• Hands-on scripting or development experience (Python, Go, Node.js, or similar)
• Strong understanding of cybersecurity principles and secure system design
• Familiarity with DevSecOps methodologies and tools (GitHub, Jenkins, Jira, Terraform, etc.)
• Proven ability to manage large enterprise accounts, aligning technical delivery with business and security objectives
• Excellent written and verbal communication skills with the ability to influence and collaborate across functions
• This role may require the candidate to obtain and maintain Canadian security clearance in the future. As such, applicants must be eligible to obtain Canadian government security clearance
• Must be a Canadian citizen or permanent resident
• We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications

Desirable

• Department: Customer Success / Technical Account Management
• Reports To: Director, Technical Account Management – AMER
• We’re seeking a Technical Account Manager (TAM) who will serve as a trusted technical advisor to our enterprise and public sector customers. In this role, you’ll ensure the successful deployment, integration, and secure operation of the Mattermost platform in mission-critical environments
• You’ll combine deep expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills. As a strategic partner, you’ll bridge engineering, product, and customer teams—driving secure, compliant, and scalable implementations that empower teams to collaborate with confidence
• Lead technical onboarding, configuration, and production deployment for strategic enterprise and public sector customers
• Design, validate, and implement secure, scalable architectures for Mattermost across hybrid and air-gapped environments
• Ensure compliance alignment with relevant frameworks (e.g., FedRAMP, ITSG-33, NIST 800-53, ISO 27001)
• Guide customers in integrating Mattermost with authentication, identity management (SSO/SAML/OAuth), DevOps pipelines, and monitoring systems
• Provide proactive technical guidance to prevent issues, minimize risk, and ensure operational excellence
• Serve as the primary technical point of contact for assigned accounts
• Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs
• Capture and share reusable assets (scripts, playbooks, documentation) to accelerate secure deployments and promote scalability
• Participate in internal reviews to enhance onboarding methodologies and contribute to continuous improvement initiatives
• Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context
• Build trusted, long-term relationships that support adoption, expansion, and advocacy for Mattermost
• Maintain clear, detailed records of deployment decisions, architectural designs, and customer feedback