Product Support Contractor, Teachable
The hourly rate is $27.76/hour
More information about location
Online teaching platform
Job no longer available
Online teaching platform
201-500 employees
Job no longer available
The hourly rate is $27.76/hour
More information about location
201-500 employees
Company mission
Teachable is on a mission to enable the transformative power of knowledge in our world.
Role
Who you are
- 1+ years of experience in product support, preferably in a Software as a Service (SaaS) environment
- Excellent written and verbal communication skills
- Comfort providing concierge-level support and building rapport with users over live chat and user-facing calls
- Strong problem-solving abilities and a proactive approach to challenges
- Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude
What the job involves
- This is a contract role embedded within our product support team. We anticipate this contract being through September 30, 2025, with potential for extension and/or conversion to a full-time role (with benefits) based on business needs, which we will communicate on/around September 1, 2025
- Teachable's Product Support team plays a crucial role in empowering our creators to excel on our platform. In this contract role you will also contribute to our operational success, and participate in experiments to elevate the value Product Support provides to customers and the business
- You are the bridge between our innovative product offerings and the needs of our creators. Your dedication to understanding our products and your commitment to exceptional customer support will contribute to the growth and success of our Creators’ businesses
- Engage with customers through various channels including live chat, email, and virtual meetings to provide timely and effective solutions
- Collaborate closely with cross-functional teams to efficiently troubleshoot and resolve customer issues, delivering seamless support experiences
- Actively participate in team meetings, company-wide discussions, and one-on-one sessions to stay informed and contribute to the team's success
- Consistently meet or exceed both individual and team Key Performance Indicators (KPIs) to ensure high-quality support
- Take the initiative to update Help Center articles, train our AI agent, and enhance other support resources to improve the overall customer experience
- Support colleagues by promptly addressing questions and sharing insights in designated team communication channels
- Contribute to product launches by sharing valuable customer insights and feedback, ensuring continuous improvement of our offerings
- Additional tasks as approved by leadership
- Demonstrate expert product knowledge and provide creative solutions that align with customer needs to enhance their understanding and experience
- Communicate with enthusiasm and empathy, crafting responses that drive positive outcomes and resonate with the customer's tone
- Display a curious and resourceful attitude by proactively seeking information to better assist our diverse audience
- Lead by example by consistently delivering a high volume of quality work and sharing your knowledge with newer team members
- Contribute to operational excellence by keeping resources up to date, offering constructive feedback to leadership, and collaborating with colleagues to enhance the customer experience
- Take on new and unfamiliar tasks with enthusiasm and poise, collaborating with leadership and appropriate stakeholders to deliver high quality results in a timely manner
- This role is a non-exempt, 40-hour/week position
- Any work performed beyond 40 hours/a week will be paid at an overtime rate of 1.5x the hourly rate with managerial approval
- Contractors will be assigned a specific shift (typically 8 hours per day / 40 hours per week)
- This is a contract position staffed via a third-party agency. While you'll work closely with the Teachable team, your employment will be managed directly through the third party
Our take
Teachable is an edtech platform helping users set up and manage their own video-content businesses. Running on a SaaS subscription model, Teachable gives teachers the tools to fully design, deliver, and market their own courses.
Teachable's main competitors are e-learning giants Udemy, Coursera, and Pluralsight. Whilst these companies are well-established and heavily financed, Teachable’s argument is that their comparatively restrictive course development tools make the site a bad option for teachers looking to run a business.
Teachable was acquired by Brazilian edtech platform Hotmart which were looking for a leg up in the North American market. With Teachable's sights also set on global expansion, this new access to the Latin American market may prove a savvy decision for both companies. The company launched several new features in 2023 and brand partnerships in 2024 which is set to further propel Teachable forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2018
$4m
SERIES A
Jan 2017
$4m
SERIES A
Total funding: $13.5m
Company benefits
- Comprehensive health, dental, and vision coverage
- Discretionary paid vacation
- Paid sick leave
- Tax-free commuter benefits
- Paid parental leave up to 16 weeks
- Professional education credit or supplemental student loan repayment
- 50% gym or wellness match
- 401(k) with 4% match
- Flexibility to work from home
- Company and team outings
- Donation Match Program Millie Giving
Company HQ
Kips Bay, New York, NY
Leadership
Ankur Nagpal
(Founder)After graduating from UC Berkeley in Computer Science, they moved to New York and founded Teachable in 2013.
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